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Forum Discussion
Dropbox not recognizing external drive or showing sync icons
Hi Everyone,
I signed up for a 30 day Dropbox Plus trial. I already had Dropbox Desktop App (version 207.4.5821) installed on my Win Acer Nitro laptop on the C: drive with a Dropbox folder sync...
Hannah
Dropbox Staff
Dropbox StaffHey plutogenie, happy Monday!
Of course, it's super important to have your sync icons, they're part of the app anyway.
I don't think the backup is related to that issue, but can you please follow the steps here, to see if they help?
Hi Hannah
Thank you for the link. I had not come across that thread before in relation to the sync icons despite my Google searches.
I am assuming that I installed Dropbox with admin permissions because I am the only user of my laptop. All installations that I have done come up with a dialogue asking if I'm sure etc. So I don't think that applies.
I therefore looked at the second point in the answer about the limit of 15 overlay icons in Explorer. I checked the registry as instructed and found the list as follows:
The 15th in the list is the one highlighted, which means that 6 of the Dropbox overlay icons would be excluded based on the thread respondent's information.
I understand that you probably cannot advise in relation to Win10 changes, but some additional searching I did about the overlay limit of 15 suggests that in Win10 that issue was resolved in the case of OneDrive because they now use a Status column instead of image overlays. Does that mean I could reorder the overlays to list the OneDrive icons after Dropbox icons? Would this be the only way to solve the sync icon issue relating to Dropbox in Win10?
Regards,
Plutogenie
My further Googling suggests that the main Dropbox sync icons needed are Ext01-04. If it is true that the first 15 are used by Explorer, then it means those 4 icons should at least be showing up I would expect. If that is true, then it would appear that the limit of 15 does not explain the issue I am encountering because at least those 4 should be appearing.
Is my understanding correct? If so, does that mean reinstalling and double checking admin privileges would be necessary?
I've now read some forums saying that 4 of the 15 are reserved for the OS, which means that only the first 11 are displayed effectively. For e.g. see Wikipedia
If that is correct, then it means that the answer in the link you provided is not 100% correct, and that only the first 11 are, in effect, used. If that is true, then the first 4 Dropbox icons would be ignored because they start at 12.
