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Forum Discussion

keithswd's avatar
keithswd
Collaborator | Level 8
8 years ago

Dropbox install hangs on Set Up Dropbox

Following a full re-install of my Windows Home Server 2011, I re-installed Dropbox.  I have never had an issue installing Dropbox on any platform, but now the installation hangs at the 'Set Up Dropbo...
Desktop
Install
Setting up the apps
keithswd's avatar
keithswd
Collaborator | Level 8

I tried the 15.4 installer, it ran normally and presented me with a window to enter my username/password. But refused to log me in because the version of Dropbox was too old. I tried installing a newer version over the top, without uninstalling the old, but now I am back to the blank 'Set up Dropbox' screen again.

 

Checking in the Event Viewer, I can see these errors (in sequence):

 

Event ID 7000: The DbxSvc service failed to start due to the following error: The system cannot find the file specified.

 

Event ID 320: The description for Event ID 320 from source DbxSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

Event ID 282: Certificate mismatch for file: C:\Program Files (x86)\Dropbox\Client_25.4.28\Dropbox.exe

 

Event ID 293: Failed to validate client process executable is signed: C:\Program Files (x86)\Dropbox\Client_25.4.28\Dropbox.exe

 

 

 

keithswd's avatar
keithswd
Collaborator | Level 8
8 years ago

Found my solution:

Close Dropbox.

Get properties of Start Menu Dropbox link, go to Compatability and set it to Windows 2000

Start Dropbox, link account etc. Close Dropbox

Reset compatability.

 

Bingo

 

  • William14's avatar
    William14
    New member | Level 2
    7 years ago

    How do I "Get properties of Start Menu Dropbox link"?

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