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keithswd's avatar
keithswd
Collaborator | Level 8
8 years ago
Solved

Dropbox install hangs on Set Up Dropbox

Following a full re-install of my Windows Home Server 2011, I re-installed Dropbox.  I have never had an issue installing Dropbox on any platform, but now the installation hangs at the 'Set Up Dropbo...
desktop
Install
Setting up the apps
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago

I'm afraid Home Server isnt a supported Dropbox OS (nor has it ever been actually).

You can see minimum requirements at https://www.dropbox.com/help/desktop-web/system-requirements, but, a workaround may be to download an older install EXE from https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 (often those in the 15.x branch are a good one to use)

 

Moderator note: You can also see this Help Center article: https://help.dropbox.com/installs/server-hosting 

keithswd's avatar
keithswd
Collaborator | Level 8
8 years ago

Really? I am amazed, it is only Windows Server 2008 at the core. I have never had any issue with Dropbox on this platform before, and have it installed on two WHS2011 boxes.

Thank you for the link, but searching that forum for "stable build 15." yields no results. There is a beta build 15.3 which I will try, but from other posts I have now seen, when these old builds are installed it seems they will not auto-update?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    No server operating system has ever been officially supported. Something has changed, either in the Dropbox client or with an OS update, that now prevent it from working properly.

    In the earlier days of this issue, the 15.x client would work because they were still supported, but now that they aren't, you'll likely just get a message that the client is too old and to update it.
    • keithswd's avatar
      keithswd
      Collaborator | Level 8
      8 years ago

      OK, I understand it's not a supported platform now, as I never had any problem before it never occured to me that it would be. I have the latest version of Dropbox on my other WHS, it works perfectly, I suppose it has updated itself from a 15 or earlier version. It seems it is just the installation process which is the problem.

       

      I managed to find 15.4 client installer so I will try installing it tonight...

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey keithswd, 

         

        Thanks for getting in touch with the Dropbox Community!
         
        As Rich and Mark mentioned before, the these are the currently supported operating systems, though we're here to help as much as possible. Just to reference, could you please reply to me with a screenshot (omitting personal info) of what you're seeing?
         
        Furthermore, could you ensure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed? I 'd rather suggest that you tried to re-install the full offline installer and see if this helps you resolve the issue. 
         
        If this persists, please reply to me here with this screenshot, so that look into that further. 
         
        Kind regards, 
        JaneA
         
         

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