Dropbox freezes and crashes my file explorer.

[currentj]

Hello,

I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer crashes and I have to force close the program.  I can open files from the specific application.  For instance, if I open Word and then open a file from word it will open, but if I try to open the same file from the windows file explorer it freezes.  I have tried to uninstall and reinstall.  Any other suggestions/solutions?

[Hannah]

Hey @FLSunshine, just to confirm, does the issue persist, while the Dropbox app is closed?

That would mean that the issue is not actually Dropbox related.

Can you also use these steps here, to remove/unsync some folders from your Dropbox folder, to see if that makes any difference?

[FLSunshine]

Let me try this and then do a sample for one day of work, then report back.

[FLSunshine]

so i removed files from sycning, still having the issue of windows explorer freeze only when opening files from dropbox folders.

[Walter]

Is this with the app running or completely closed @FLSunshine?

[Noelinho]

Hey sorry not a solution but just wanted to chime in that this is happening on my Windows 11 Laptop as well.... happens when I click on the root folder but if I navigate to the subfolders under Dropbox, I'm good.

I thought I was the only one but wow...

[Walter]

Hey @Noelinho, could you clarify if this happens with the Dropbox desktop app completely closed as well?

Also, do you happen to have any 3rd party apps that might be syncing, backing up or somehow monitoring your files on the affected computer?

If you could also let us know the app's version as shown in your task bar as well, I'd appreciate it. 

[keithrnorris]

I spent weeks with emails and it was just a waist of time.  Switch to one drive. 

[FLSunshine]

Walter, while running. 

Just wish i could get live support, too hard to work off a board.

[Walter]

In that case, you can try chatting with our support team directly through this page.

Let us know of any updates @FLSunshine 

[multipass]

I'm so F furious right now!

I'm sick sick sick and tired of this sh*t.

My ssd died with dropbox on it (on pc).

So installed a new SSD, copied my Dropbox folder on my mac to the PC.

Without even relinking or starting dropbox on PC, I cannot browse the dropbox folder without it freezing!  WTF is going on?   Every directory i want to enter freezes the pc for 1 minute!! 

And this is without dropbox even running on pc!