Dropbox freezes and crashes my file explorer.

[currentj]

Hello,

I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer crashes and I have to force close the program.  I can open files from the specific application.  For instance, if I open Word and then open a file from word it will open, but if I try to open the same file from the windows file explorer it freezes.  I have tried to uninstall and reinstall.  Any other suggestions/solutions?

[Kuba2]

I've tried it at least 5 times, no change at all, after 10 minutes freezes as always.

[Kuba2]

Exactly the same 4 issues! And of course the same version.

[dglarseniy]

Nothing changed, after few successful syncs, all slows down again. Now i am angry. Fix it fast. I am not going to wait for long, i will change cloud drive till end of the week if this will not be fixed.

[Kuba2]

It's sad that probably we should start looking for alternatives 😞

[mhasteley]

NB it affects the current Beta releases too - 203.3.4712 and 203.3.4740

[rdmetal]

Hey everyone, I have a temporary fix for Windows users (in case it affects other platforms).

Please be wary that this solution is not something Dropbox would recommend doing and I am not sure if this has any further repercussions on the functioning of Dropbox. Also if you're not careful, you might incur data loss. Please also remove this after Dropbox releases an updated version (you'll have to check manually).

1. Download the latest working version (for me at least) of Dropbox: 201.4.5551 (Offline installer)
2. In your firewall: block the Dropbox Updater at 'C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe' to prevent Dropbox from updating.
3. Uninstall the current Dropbox version (no need to delete files or log out)
4. Install the downloaded version, log in after it's installed and it should do the initial sync as always

To remove: simply remove the firewall rule you added and Dropbox should auto-update soon enough (it needs to be closed and opened again for it to happen though).

[mhasteley]

Agreed!

I've tested it on the Beta channel builds as well, as the current stable version and it has the same problems. (v203.3.4712 & v203.3.4740).

[dglarseniy]

I did what u said, and it didnt help, i am running on 201.4.5551 and still for no reason i see error that something cant be synced and it is stuck....

[BenDBX]

Hi Everybody,

Thanks again to everyone who reported this. Our Engineering team has implemented a fix. These sync issues should resolve automatically, or if you restart the Dropbox application.

If you're still experiencing sync problems on Windows after restarting Dropbox, let me know here and I'll pass it along for further investigation.

Ben

[mhasteley]

From initial testing, seems to be sorted (no restart). Thank you!

Beta v203.3.4740