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Dropbox folder not oppening with File explorer

Dropbox folder not oppening with File explorer

Rocio_pg
Helpful | Level 6
Go to solution

I am using Windows 10 Home and  I cannot access any local Dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the taskbar but not in File Explorer. I have uninstalled DropBox desktop, downloaded it again, and installed it, and still have problems. When I navigate through the DropBox folders on the PC, I can see the file, but If I click on it, I get the hourglass, which will not stop unless I forcibly close it with Task Manager.  Any response will be gratefully received - thanks

14 Replies 14

Rocio_pg
Helpful | Level 6
Go to solution

When I navigate through the DropBox folders on the PC (File Explorer), I can see the files, but If I click on it, I get the hourglass, which will not stop unless I close it with Task Manager. I can move between folders in the left menu of File Explorer but if I click in the main window to open them (folder or files) they don't open...
Well, maybe after two min if I let the hourglass turning they will open but I don't have two minutes to open each file... =S


When I quit Dropbox or copy the Dropbox folder into another location (so not connected to Dropbox) all files and folders open normally as my other documents outside Dropbox...

But I love to use Dropbox so my work is synced continusly...

Jay
Dropbox Staff
Go to solution

Okay, could you try temporarily pausing the sync feature and then open a file to see if this happens again?

 

Are you certain that you don't have any other apps or services that could be monitoring the Dropbox desktop application or the Dropbox folder preventing it from working normally?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Rocio_pg
Helpful | Level 6
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even pausing the sync I can't open the files.
I'm not certain, but I can't find any apps or services that would do that... How could I check it?
I don't have any protection right now.

Rocio_pg
Helpful | Level 6
Go to solution

I solve it!!!!
The problem is iCloud. Once iCloud is uninstalled all goes smooth again 😃

Megan
Dropbox Staff
Go to solution

Glad to hear that @Rocio_pg!

 

If you need anything else, we're here! 😎


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Rocio_pg Helpful | Level 6
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