Dropbox folder bounces in the dock on Mac when syncing.

[izaacmp]

NOTE: a thread already exists for this issue but was closed without a solution. I'm writing this here to reopen it.

The Dropbox folder in my dock (Mac OS Sequoia) bounces every time a file is updated by dropbox Sync. When syncing hundreds of files, it will bounce constantly. When opening a cloud document (online-only document that is opened via the desktop file explorer and temporarily loaded onto the computer), it also bounces. This means that if I even use quick-look to preview a batch of images, my dropbox folder icon will bounce incessantly as it loads higher-resolution preview thumbnails.

People have tried disabling this in terminal and it hasn't worked. I haven't personally tried the terminal method due to these reports, but I would prefer to manage this in the notifications preferences of Dropbox instead. Even with everything turned off on my notification preferences, it still bounces.

[Megan]

Hey @izaacmp, let's jump right into this! 

Was that always the case & behavior when it came to your Dropbox folder, or is this something that started happening recently? 

Would you mind clarifying the version of the Dropbox desktop app that you're using on your end too? 

Let me know more, and we'll take it from there! 

[izaacmp]

Thanks Megan for following up 🙂

I only recently re-added the Dropbox folder to my dock about a week ago, and its been occurring the whole time. I believe I also had it in my dock 1 year or so ago without this issue, but I can't be certain.

I'm using v209.4.3661 on macOS 15.0.1 on the Apple Silicon/ARM platform.

[Megan]

Thanks for the heads up @izaacmp! 😀

I did some digging, and this might be related to your OS, and the settings there rather than Dropbox, but in any case we'll look into it to see what we can find.

Have you tried turning off "animate opening applications" in System Preferences, by any chance? 

[izaacmp]

Thanks for looking into this. I tried your suggestion and I really thought it might work—but it didn't.

However, it did have me thinking a bit more about the interaction between the Dropbox App, the Dock, and the Dropbox Folder. The Downloads folder on the Mac does the same animation anytime something from Safari finishes downloading to the folder. I assume there is a system event that is triggered when the Dropbox App finishes syncing a file. There should be a way for Dropbox to not trigger this animation though. I'm now looking for manual overrides.

[DBX_Pedro]

Hi @izaacmp,

 Thanks for getting in touch. 

We've shared this with our team to investigate this issue, and we'll let you know as soon as we have an update.