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Uncleshellmz's avatar
Uncleshellmz
Helpful | Level 6
12 months ago

Dropbox doesn't work on my Windows 10 computer after latest update

I’ve already talked to support done the advanced reinstall and still doesn’t work. Clearly something’s up with this new update. Windows 10. Fix it???

Desktop
desktop app
Setting up the apps
Windows OS
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Uncleshellmz, thanks for your feedback here and sorry to see you're having trouble.

     

    Can you please give us the ticket number for your communication with our support team, so we can look it up in our system?

     

    Thanks.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for that, Uncleshellmz.

         

        I can see that your case has already been sent to our specialists, so make sure to keep an eye on the ticket for their update.

         

        I've passed your comments along and raised the priority of the case, so they'll be contacting you the soonest possible.

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