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Forum Discussion

bryn999's avatar
bryn999
New member | Level 2
3 years ago

Dropbox application not starting on Mac

For the last few days the Dropbox desktop application on my Mac has failed to start. When I double-click the icon in the Applications folder, nothing happens. No error messages, no Dropbox icon appea...
desktop
Mac
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    Hey bryn999, sorry to hear you're having issues with this.

     

    Could you try reinstalling the desktop app and let me know if you notice any difference?

     

    I'd suggest that you tried the offline installer from this page, just in case.

     

    Let me know how it goes!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey bryn999, sorry to hear you're having issues with this.

 

Could you try reinstalling the desktop app and let me know if you notice any difference?

 

I'd suggest that you tried the offline installer from this page, just in case.

 

Let me know how it goes!

  • bryn999's avatar
    bryn999
    New member | Level 2
    3 years ago

    Thanks Walter. Reinstallation with the offline installer seems to have done the trick, and it all looks to be working again now.

    • hwliii's avatar
      hwliii
      New member | Level 2
      2 years ago

      Just reinstalled Dropbox on my MacBook Air running Ventura, and Dropbox still will not launch, nor will its icon show up in the menu bar...

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey hwliii, sorry to hear about this.

         

        Are you also getting some kind of error message? Or just nothing happens?

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