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Forum Discussion
Dropbox app won't start on M1 Mac running Big Sur
I just got a new MacBook Air M1 running BigSur. Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com. However the dropbox i...
- Thanks for providing the full error-log MikeLV.
Could you please try an advanced reinstall with admin privileges and let me know how it goes?
While at it, please make sure that there's no antivirus or firewall that might be causing issues.
Keel me posted with your progress!
Hannah
Dropbox Staff
Dropbox Staff
Same result. After install and login, when I hit the Next button (to open the app), I get the same error. I have never moved my Dropbox folder. I ran the app fine for months after migrating to my new Mac. This error just started a few weeks ago. Should I have disabled the admin privileges of the user before running the installer? I had them on to run the suggested Terminal commands. I left admin privileges on when installing. I am at a loss, and this is causing major headaches for two work projects. I have to download files from the web version of Dropbox, modify them and them upload them back. There's lots of room for problems. My local Dropbox no longer reflects the online version (not sync'd, because I cannot get Dropbox app to start. Here's the full log:
bn.BUILD_KEY: Dropbox
bn.VERSION: 127.4.4265
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 70cb2f9b-0398-5ffb-bcd1-06f602617645
pid: 8824
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='tntozer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='T N Tozer', pw_dir='/Users/tntozer', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='tntozer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='T N Tozer', pw_dir='/Users/tntozer', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'tntozer', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'tntozer', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/tntozer'
appdata: '/Users/tntozer/.dropbox/instance1'
real_path='/Users/tntozer/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/tntozer/Dropbox'
real_path='/Users/tntozer/Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/nb/wl1n6xsd5f9__bw4ldx8gl9w0000gp/T'
real_path='/private/var/folders/nb/wl1n6xsd5f9__bw4ldx8gl9w0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 827, in wrapper
File "dropbox/client/main.pyc", line 6650, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6147, in _init_components_for_account
File "dropbox/client/main.pyc", line 6073, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 150, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 591, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Marking Nucleus cache directory as ignored |>> Writing to xattr |>> fsetxattr syscall: write_xattr |>> Permission denied"
