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Forum Discussion
Dropbox app won't start on M1 Mac running Big Sur
I just got a new MacBook Air M1 running BigSur. Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com. However the dropbox i...
- Thanks for providing the full error-log MikeLV.
Could you please try an advanced reinstall with admin privileges and let me know how it goes?
While at it, please make sure that there's no antivirus or firewall that might be causing issues.
Keel me posted with your progress!
My M1 Mac started showing this "Couldn't start Dropbox" error this morning. I've uninstalled, reinstalled (126.4.4618), and performed the advanced reinstall, always with the same error on startup. I finally renamed the DropBox folder then reinstalled. It recognized it as a "new" install, but still ended up with the same error message.
Error file contains:
bn.BUILD_KEY: Dropbox
bn.VERSION: 126.4.4618
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 81473c3e-02f8-54bb-bc0e-2632fb565d70
pid: 10648
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='user', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='User', pw_dir='/Users/user', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='user', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='User', pw_dir='/Users/user', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mjbunnell', 'user', 'mike', 'boinc_master', 'boinc_project'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mjbunnell', 'user', 'mike', 'boinc_master', 'boinc_project'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/user'
appdata: '/Users/user/.dropbox/instance1'
real_path='/Users/user/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/vw/hs31tvjn26d1mypmb2zsztn80000gp/T'
real_path='/private/var/folders/vw/hs31tvjn26d1mypmb2zsztn80000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 834, in wrapper
File "dropbox/client/main.pyc", line 6622, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 5689, in _create_root_for_account
File "dropbox/client/main.pyc", line 6818, in create_dropbox_folder
File "dropbox/fsutil.pyc", line 655, in safe_makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 1] Operation not permitted: '/Users/user/Dropbox'
Megan
Dropbox Staff
Dropbox StaffHey MikeB2, thanks for posting your error log here!
Does the error remain after an Advanced re-install, and rebooting your device?
Keep me posted, and we'll take it from there.
Does the error remain after an Advanced re-install, and rebooting your device?
Keep me posted, and we'll take it from there.
Lori,
Yes, the error persists after regular & advanced re-install, and reboots...
Absolutely OK. I assume you can get my email from my account info...
Lori, et. al,
I can only get Dropbox to work from going directly to the website, I still cannot get the icon at top of the screen to enter.
I still get the same "Dropbox can't start" message upon start up.
Completely baffling and frustrating.
Thanks, everyone, for their assistance. I have taken all suggestions and directions, yet am still in this spot.
Victoria
- MeganHappy Monday victoriabaum, I hope you're doing well!
Could you share the precise error with me?
You can obtain it by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error.
Also, have you tried performing an Advanced re-install on your end?
Keep me posted.
