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OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
desktop app
Setting up the apps
RichT's avatar
RichT
Helpful | Level 6
5 years ago

I have just installed dropbox on a new high spec desktop computer with Windows 10 x64 Corei5-9300H CPU, 16GB RAM. I've put the Dropbox Folders on a second SSD hard disk which is secured with Bitlocker. I have to unlock the drive with a password before running dropbox when i reboot, which is fine. My problem is that the Windows Explorer Right-Click menu is now ridiculously slow on any folder or file within the Dropbox folders. It takes about 30 seconds before the right click menu is displayed. There's no heavy CPU usage. It must be the Dropbox Windows Explorer shell extension causing problems. Please help.
My dropbox client is 94.4.441. I've tried disabling Windows Security Real-Time Protecion but it makes no difference. The files and folders are fully synced and i have a high speed WiFi internet connection.
Additional info, its also slow if you double click folders in the right hand pane of Windows Explorer but its fine if you navigate the folders using the left hand pane! Weird.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi RichT; welcome to our Community!

     

    When it comes to the version of our desktop app which you're using, I guess you meant 95.4.441 since this is the most recent, stable build - right?

     

    Have you tried re-installing the app since you first noticed this happening?

     

    If you haven't yet, please give it a go and let me know the results as soon as possible so we can look further into this. 

     

    Thanks a bunch! 

  • RichT's avatar
    RichT
    Helpful | Level 6
    5 years ago

    Yes sorry i meant 95.4.441. Its updated now to an even newer version 96.4.172 but the problem still exists. I did reinstall and it made no difference. Its clearly a bug in the Dropbox Shell Extension. Here's a dump of all the shell extensions from Autoruns.

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