Dropbox app can't launch or be reinstalled

[Katrinevilladsen]

Hello community

After a number of years as a steady Dropbox user I suddenly out of the blue had this weird issue: the Dropbox icon was missing from the top menu bar. I tried launching from the App folder in stead. Nothing happened. DB was ticked off in Full Disk Access and Accessibility. I have made an advanced reinstall. Restartet my computer a few times while going through these steps. I downloaded the app anew but now the dropboxinstaller.dmg won't open either.

I use Dropbox all the time so this is getting critical. Can anyone help? 

Macbook Pro 16" 2019

OS Monterey

2,6 GHz 6-Core Intel Core i7

16 GB 2667 MHz DDR4

[Hannah · Accepted solution]

Hey @Katrinevilladsen, thanks for bringing this to our attention.

It's strange that the Dropbox app is still not working after an advanced reinstall. 

Had anything changed on your OS when this issue appeared?

And are you able to install the application from this link?

Keep me posted and we'll go from there.

[Katrinevilladsen]

Dear Hannah
Thank you for your quick response. It helped! The new download file worked. 

Br Katrine

[Hannah]

That's great to hear, Katrine! 🙂

If you come across any other issues, make sure to give us a shout.

Have a great day!

[pashajang302]

I am using Windows 10 machine. Dropbox was working all this time. All of a sudden it is stop working. I don't see the dropbox icon on taskbar and when I tried to open the app from the start menu  programs still doesn't open, I have tried to reinstall the dropbox app but still can't launch it . Any help would be appreciated. 

[Megan]

Hey @pashajang302, let's see what we can do about this! 

Have you maybe tried rebooting your device? If not, can you give it a go and then uninstall from scratch and re-install the app using our offline installer? 

Let me know the results!

[pashajang302]

I did reboot the PC after uninstalling the dropbox. I will try to install the offline installer  for Dropbox and let you know by tomorrow . 

Thanks Megan.

[pashajang302]

I have tried uninstalling the dropbox software and rebooting then running the offline installer you provided but still the same issue. I am unable to launch the dropbox and it doesn't show on taskbar . Please advise.Thanks!

[Nancy]

Hey @pashajang302, and sorry for jumping in. 

Do you happen to have any antivirus/firewall on your device that could be interfering with the Dropbox app? 

If that’s not the case, can you also try to perform an advanced reinstall and let me know if the same issue persists?

[pashajang302]

I have Windows defender on my machine. Just to clarify I am able to install Dropbox without any issue but unable to Launch it so I can put my credential to sign in, It was working before on this machine. I am not sure what has been changed now. 

Thanks,