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My Windows 10 Dropbox app v. 169.4.56874 gets intermittently stuck on 'connecting' and displays a greyed out icon in the system tray. I have a fast wired Ethernet connection, I have allowed Dropbox in my firewall (the standard Windows firewall), no antivirus/blockers other than Windows Defender. Sometimes it connects, sometimes it just refuses. It is intermittent! I took it to the shop to see if they could resolve the issue, no luck. It is seriously annoying. I appreciate that there must be some app or setting that is blocking it (and which somehow it avoids occasionally) but I have no idea what. How do I check?
I have a laptop running the same version of Dropbox on W10 and this connects faultlessly every time.
I think I *may* just have solved the issue. I uninstalled and reinstalled the app. Then I right-clicked on the dropbox.exe file, and opened Properties. Then I ran the compatibility troubleshooter in the Compatibility tab. This suggested I should run in Windows 8 compatibility mode (no idea why; my Win 10 install is completely up to date). But I set it to that and now it seems to be running properly.
Hi @Charl E., I'd be happy to look into this with you!
I'm glad that you mentioned that you have allowed Dropbox in your firewall, and that the connection issue you're experiencing isn't related to any antivirus on the device.
Could you try some additional troubleshooting steps related to the issue at hand, that I had mentioned here, and let me know more?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi. OK:
Hey @Charl E., thanks for all the additional information you've provided us.
Would it be OK with you if we reached out via email to have a further look internally at this point?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Yes of course. Do you want me to post my email address here, or do you have it already?
Hi @Charl E., no need to post your email on a public forum.
I just sent you an email, in order for us to have a closer look into this. I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I think I *may* just have solved the issue. I uninstalled and reinstalled the app. Then I right-clicked on the dropbox.exe file, and opened Properties. Then I ran the compatibility troubleshooter in the Compatibility tab. This suggested I should run in Windows 8 compatibility mode (no idea why; my Win 10 install is completely up to date). But I set it to that and now it seems to be running properly.
Awesome news @Charl E.!
Have a lovely weekend ahead,enjoy!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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