Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

[Domscillator]

I have been experiencing a very frustrating issue with Dropbox the past few days.

Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: 

Reconnecting to the internet. This may take a moment.

• No VPN
• No Firewall
• Home Network
• Fully updated Dropbox

The thing that is baffling is that :

1. If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
2. If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
3. On the same computer, about a week ago, Dropbox was syncing instantly after reboot. 

I have tried already reinstalling and deleting the cache folder.

Is this a known issue that's going on at the moment>

Many thanks

[hoanganhtung]

I restarted the modem and the problem was resolved

[gabew]

Same issue here with Macbook Air M2 currently on Sonoma 14.4... it's been like this for weeks now. Only works after restarting Dropbox app.

[Hannah]

Sorry to hear about this, @gabew.

Have you tried any of the troubleshooting steps in this thread?

Also, if you hover over the Dropbox icon in your menu bar, which version of the app do you see that you have installed?

[DBJR]

We need a DropBox community moderator to weigh in on this. Is this a known bug being worked on by the DB development team?

[DBJR]

None of these suggestions are working. This is clearly a bug. Do you have na update for us on when we could expect a fix?

[DBJR]

Megan,

None of these suggestions are helping. if you read through this thread is becomes obvious that we are dealing with a bug. Do you have any updates on when we can expect a fix?

[DBJR]

I've tried all trouble shooting steps. No luck. Do you have a fix?

[Richard_Oldershaw]

We've also had the same issue on our office for the last couple of weeks. I've just found that the SSL inspection (man in the middle) in our Sophos firewall was causing Dropbox to not login. I've added an exclusion for dropbox.com and it's now working.

[Matt_M24]

I've also had this issue pop up recently (the last week or so). I know that I recently did a Windows update prior to this issue.

I'm on Windows 10. 
Dropbox v195.4.4995

It happened twice today. Opened my laptop at Starbucks, and I got the "reconnecting" issue. 
Got to work. Opened my laptop, connected to the wifi and got the same "reconnecting" issue.

I have to shut down and reopen dropbox for it to connect. It seems like it's tripping over manually joining wifi, based on what I'm experiencing. 

It's really frustrating, as I use Dropbox to switch between computers and access files only to find out that dropbox isn't syncing because I don't see the updates. 

After years of use and it going fine, this is fairly annoying. I'm concerned at some point that I won't notice, edit a file on different computers only to find that I lost information because it's not syncing. 

[Nancy]

@Matt_M24, if you’re not on a free Basic account with more than 3 devices linked to Dropbox, can you completely uninstall and reinstall the Dropbox app? 

I’d like to see if that’ll help you in any way.