Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

[Domscillator]

I have been experiencing a very frustrating issue with Dropbox the past few days.

Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: 

Reconnecting to the internet. This may take a moment.

• No VPN
• No Firewall
• Home Network
• Fully updated Dropbox

The thing that is baffling is that :

1. If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
2. If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
3. On the same computer, about a week ago, Dropbox was syncing instantly after reboot. 

I have tried already reinstalling and deleting the cache folder.

Is this a known issue that's going on at the moment>

Many thanks

[powerfoot]

@Sam DBX  the workaround never worked for me either. 

[powerfoot]

@Sam DBX additional screenshots of issues. 

[ehordyk]

It's not working for me either.

[UnhappyUser1]

Absolutely, positively NOT solved!

[hieroglyphics]

Still no solution? I recomendet Dropbox to a new customer. I said onedrive sucks and dropbox is the solution. No i can't sign on and they want to beginn to work tomorrow. How hard can it be to sign in? Please do something

[craynerd]

Close dropbox and restart it is a temporary fix for me, it always seems to connect fine then. Just not on startup ;-(

[Walter]

Hi all, thanks for your ongoing reports on this.

I just wanted to mention that our team is actively investigating this issue and we'll update you as soon as a fix has been implemented. 

Thanks for your patience! 

[ehordyk]

Current build 199.4.6287 solved the issue for me.

[MothraNOVA]

So its June now, and I am wondering if this ever got fixed because it is now plaguing me and my Macbook pro. I have tried quitting and restarting Dropbox, I have tried restarting my computer, I have tried resting my modem.  I'm using Dropbox 203.3.4712 It seems to only be a problem on this computer  (OS Sonoma 14.5, plenty of harddrive space) that I can tell. I have a Dropbox for Teams for my work as well as a Dropbox Essentials personally.  Thoughts? Do I need to uninstall and reinstall? How much of a drag is that going to be? 

[Nancy]

@MothraNOVA, 203.3.4712 is a beta (experimental) version of the Dropbox app, so I’d suggest switching to the stable one first to see if the issue persists.

To do this, please disable early releases from this page and then download the latest app version from this link. 

Let me know if that helps.