Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

[Domscillator]

I have been experiencing a very frustrating issue with Dropbox the past few days.

Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: 

Reconnecting to the internet. This may take a moment.

• No VPN
• No Firewall
• Home Network
• Fully updated Dropbox

The thing that is baffling is that :

1. If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
2. If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
3. On the same computer, about a week ago, Dropbox was syncing instantly after reboot. 

I have tried already reinstalling and deleting the cache folder.

Is this a known issue that's going on at the moment>

Many thanks

[MothraNOVA]

Nancy, I believe you may be the cats' pajamas because I think that worked. Thank you so much. 

[MothraNOVA]

Well I spoke too soon. Swapping out the beta version of dropbox for the more stable one fixed the "reconnecting to the internet" issue but now I am stuck on indexing 520 files, and uploading over 1000 and downloading 1600 (sometimes this number fluxuates but it doesn't seem to steadily go DOWN and has told me it will take 2 days for the last almost 2 weeks--since I first started to have this issue) since I thought i solved the problem. And while it seems new files etc are syncing from my computer (like docs) to the cloud, I can't access any of the folders and files that I used to have living "offline" as well as online. I am not able to force a download of a photo for example, which used to actually live native on my harddrive in my personal dropbox folder. I honestly don't know how this got so fudged up but I am stumped. It is causing trouble syncing on all my other computers as well. 

[Hannah]

Hey @MothraNOVA, thanks for the update here.

Can you try these steps to fix your hardlinks, to see if they help?

[MothraNOVA]

Hi Hannah thanks for that. Was that supposed to do something kind of instantly, like i would see some sort of change? Because I do not see anything different. I am still kind of stuck here.  I also don't quite understand why I am having

so many problems with dropbox. 

[MothraNOVA]

BTW, I just needed to send my resume to someone for something, aside from having to put together a memorial photograph slide show for a funeral on Saturday for my boss and bestie and I can't do either because my files are stuck in some kind of limbo in dropbox. I understand that you all are trying to help but I really would like to know why, after all these years of using dropbox with zero problems, having a personal AND a teams dropbox that I pay for, that I haven't been able to sort this out for days. And this isn't even the only problem I have. I am so frustrated. Every time I try to open a file I think is living on my mac, it just adds it to the queue of files that have been waiting to sync for the last week+ 

[Hannah]

I'm really sorry to hear that, @MothraNOVA, I can understand how frustrating this must be, but we'll get to the bottom of this for sure.

Fixing your hardlinks and permissions should help with syncing, if it's stuck, but let's check something else.

Can you check how much bandwidth the Dropbox app is using on your computer, in case it's limited for some reason?

In the meantime, you can always access your Dropbox files from the website as well.

[MothraNOVA]

I appreciate that I can access my files which are almost impossible to actually see on dropbox.com but if I wanted to access my files in the cloud exclusively I wouldn't be paying over $2000 for Dropbox, I'd just use google drive and icloud. 🙂

I have my bandwidth set for dropbox to decide for itself what it needs. 

[MothraNOVA]

Also I have discovered that work that I did from this past weekend has not uploaded so it is not syncing new work and files. because they are stuck in the queue. 

[Nancy]

Hey again, @MothraNOVA. Can you please right click on your local Dropbox folder, go to "Get info", and send me a screenshot of the next window you’ll see?

[MothraNOVA]

You bet. This is my personal dropbox because that is what is hung.