Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

[Domscillator]

I have been experiencing a very frustrating issue with Dropbox the past few days.

Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: 

Reconnecting to the internet. This may take a moment.

• No VPN
• No Firewall
• Home Network
• Fully updated Dropbox

The thing that is baffling is that :

1. If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
2. If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
3. On the same computer, about a week ago, Dropbox was syncing instantly after reboot. 

I have tried already reinstalling and deleting the cache folder.

Is this a known issue that's going on at the moment>

Many thanks

[Hannah]

Thanks for checking that, @YS11.

This is actually an issue that our team is aware of and currently working towards a solution.

I moved your thread to the one about this issue, so that you'll get notified, when there's an update.

[Maddux]

Hanna,

Did you also move mine so I could be notified for an update?

[FBarros]

Hello all. We have a company Dropbox shared with some users. When we connect in the company we first have to login in our private network to gain acesso to the internet. Some users dont have any problems but on other the desktop app to sync stays stuck. And they have to restart the pc to work again. When they restart as they already made the login in the firewall they have direct acess to the internet and the aplication works fine. This seems to happen in the latest app. We do not have this problem before. Is there any way of solve this problem? Is there anyway of delay the start up of the app? 

Thank you in advance,

[Hannah]

Hey @FBarros, thanks for bringing this to our attention.

If the firewall in question is blocking the Dropbox app, have you tried whitelisting Dropbox on the firewall settings or removing it from its black list?

You can see more about that here.

Let me know how it goes!

[FBarros]

Hello 

First of all thank you for your fast response. The program is on the white list. 

This problem only appear recently and with computers with Win 11. Has Dropbox made any updates recently that can change the old behavior? The app even when receives internet connection is not able to syncing until we restart windows.

[Hannah]

Thanks for the update, @FBarros.

Can you let us know, or even better, send us a screenshot of the exact error you're getting?

Also, which version of the app are you using?

You can see that by hovering over the Dropbox icon in your system tray.

[FBarros]

Good morning 

The app only says trying to reconnect, please view attachment. 

Version also in attachment. 

[Hannah]

Thanks for the screenshots, @FBarros, they've really clarified the issue.

This is actually an issue that our developers are aware of and are working on a solution.

I moved you to the relevant thread, so you'll get an update, when the team has one.

[UnhappyUser1]

Thank you @Hannah. If Dropbox is "aware" of the issue, it would be helpful if they posted something about it, so your CUSTOMERS aren't left scratching their heads and/or trying to troubleshoot.

[Sam DBX]

Hi everyone,

Thanks for hanging in there; we know how frustrating this issue can be.

To clarify, we've spotted this connectivity error (the Dropbox desktop app getting stuck during startup) in an older version.

Our team is currently working on a fix and we should have an update for you soon.

In the meantime, if you haven't already, please quit/close the Dropbox application and relaunch it.

Thank you!