Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

[Domscillator]

I have been experiencing a very frustrating issue with Dropbox the past few days.

Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: 

Reconnecting to the internet. This may take a moment.

• No VPN
• No Firewall
• Home Network
• Fully updated Dropbox

The thing that is baffling is that :

1. If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
2. If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
3. On the same computer, about a week ago, Dropbox was syncing instantly after reboot. 

I have tried already reinstalling and deleting the cache folder.

Is this a known issue that's going on at the moment>

Many thanks

[alexyang]

Exactly the same issue here.

Mac OS 12.5.

1. When I start the laptop, Dropbox keeps trying to reconnect to the internet.

2. Quit from the app.

3. Restart the app.

4. Then it works.

This is very inconvenient. Pls fix it.

[Soundtracks]

Same Problem here on Mac OS 12.7.4

Very frustrating...

Need a fix.

[Steprenity]

Found this community using google to search for a solution. So I'm having the same issue, I thought there was a problem with my own network but now I see this problem happens to everyone, so I'm just adding another vote for the devs to fix this asap.

The way it is right now, I might as well disable the auto start up and just start it manually each time I switch on. Very annoying.

I had assumed perhaps the app was loading at startup too quickly before the network was connected and authenticated. I get the same regardless if it's my home wifi network or my work corporate network via a proxy gateway.

Using Apple Mac Studio M1 Ultra with Ventura 13.6.6 and dropbox v196.4.6900

[shirish75]

Installed Dropbox on MAC (running Sonoma 14.4) , it keeps trying to connect to internet and never succeeds.

Disabled Auto-detect of Proxy (there is no proxy involved).

What else could be the issue? Does not look like the MAC firewall is blocking it, since I tried both, that is disabling MAC Firewall

and allowing all incoming connections for Dropbox app when MAC firewall is enabled.

In any case the installation/design should be seamless (should connect over standard port, should not require special settings, work normally like other etc) since other apps (Gcloud/Onedrive and other softwares) are

running just fine.

Any solution/suggestion for this?

Thanks,

Shirish.

[Hannah]

Hey @shirish75, thanks for bringing this to our attention.

Do you seem to be having the issue described on this thread or is it different on your end?

Keep me posted.

[shirish75]

Thanks Hannah. Yes , its the same problem.

I have tried quitting and relaunching the Dropbox, restarting the dropbox,  does not help. 

The thread mentions users tried several different options but none works sure way.

Is there any assured way which will fix the problem? I am fine moving to older builds/releases as well if that help solves the problem.

Thanks,

Shirish.

[shirish75]

The work around of quit/close and relaunch the Dropbox application does not work in my case. Its MAC  PRO OS running Sonoma 14.4.

Please let me know if there any sure way of resolving this issue.

Thanks,

Shirish

[Hannah]

Thanks for the confirmation, @shirish75.

Our team is actually still looking into finding a solution for this.

I've moved our convo to that thread, so that you'll get notified when there's an update on the issue.

I hope this helps!

[Sallok]

Hi Ben,
Have you got any update regarding this issue please ?

[Sallok]

Any updates please ?