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Forum Discussion
Disabling Dropbox Backup without access to the computer
I would like to disable a desktop backup but i don't have access to the pc and the pc isn't on the tab "Linked Device"
- Rich
Super User II
davidenigro wrote:
I would like to disable a desktop backup but i don't have access to the pc and the pc isn't on the tab "Linked Device"
You either need access to the PC so you can disable it within Preferences in the Dropbox app, or you need to remove the PC from your list of Linked Devices. There's no other way to disable a backup.
Also, are you sure the PC is backing up to the account you're signed in to? The computer can't access the account (thus, backup wouldn't work) if it's not linked to the account and on the Linked Devices list.
Thank you
That is the strange thing. The PC has not been backing up for years and the Dropbox application has been uninstalled two years ago (i think, because the PC is broken) and also the PC does not appear in the list of devices, so I do not know how to do it. Dropbox doesn't let me delete the folder from the site dropbox.com
- Rich
davidenigro wrote:
... the Dropbox application has been uninstalled two years ago ... and also the PC does not appear in the list of devices
Then that computer is no longer linked to Dropbox so it can't be syncing and the backup feature can't be active.
Dropbox doesn't let me delete the folder from the site dropbox.comDo you still have a backup listed on your Backups page?
Hello,
I am trying to delete files from my dropbox, and this message comes up.
"Go to Backup settings to delete Desktop.
If you no longer have access to the computer you used to create My PC (Lore) backup, click I don’t have access."I selected I don't have access, and this pops up.
Unlink My PC (Lore) computer to deleteTo unlink My PC (Lore), click Settings on dropbox.com, go to the security tab, and sign out of the device.The device is not listed so I can sign out.I can not use Dropbox on my new laptop, as once I delete the files they sync back again.Please help/advise.Thanks.- Nancy
Dropbox Staff
I’ve merged your post here, Loredana Dreptate, as your issue seems relevant to the one discussed.
Can you please send over a screenshot of what you see on your Backups page?
When saying that you’re trying to delete files from your Dropbox account, do you mean that you’re unable to delete individual files within the "Desktop" folder, or that you’re trying to delete the folder altogether?
If you attempt to just delete its files, do you still get an error?
