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Forum Discussion
Disabling Dropbox Backup without access to the computer
I would like to disable a desktop backup but i don't have access to the pc and the pc isn't on the tab "Linked Device"
Thank you
That is the strange thing. The PC has not been backing up for years and the Dropbox application has been uninstalled two years ago (i think, because the PC is broken) and also the PC does not appear in the list of devices, so I do not know how to do it. Dropbox doesn't let me delete the folder from the site dropbox.com
Rich
Super User II
Super User II
davidenigro wrote:
... the Dropbox application has been uninstalled two years ago ... and also the PC does not appear in the list of devices
Then that computer is no longer linked to Dropbox so it can't be syncing and the backup feature can't be active.
Dropbox doesn't let me delete the folder from the site dropbox.com
Do you still have a backup listed on your Backups page?
Yes, computer no linked and with no syncro and I have a backup listed on the Backups Page on dropbox.com
I would like to delete this backup but it doesn't work, it's forbidden.
Please help me.
You either need access to the PC so you can disable it within Preferences in the Dropbox app, or you need to remove the PC from your list of Linked Devices. There's no other way to disable a backup. Also, are you sure the PC is backing up to the account you're signed in to? The computer can't access the account (thus, backup wouldn't work) if it's not linked to the account and on the Linked Devices list.
I don't know how to explain it anymore. The PC no longer exists as a result no backup is made in fact the folders are empty. At the same time the PC is not present in the "Linked Devices" so if you do not do it I have no way to do it.
- Megan
Dropbox Staff
Hey guys, I hope you're doing well!
Can you try logging in a new ticket number, in order for us to have a closer look into this? You can do this by visiting this form.
If you're having issues with that, don't worry. Just reply back to me, and I'll do this on my end for you. Once you have your ticket number, don't forget to also send it to me here, so I can locate it on our system.
Thanks a bunch!
