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Forum Discussion
Desktop app not installing on Windows 10
After years, Dropbox on PC has stopped working. It didn't start so I uninstalled to try reinstalling. The uninstaller didn't work, I had to use IO Bit uninstaller. Now I can't install Dropbox Desktop anymore, even with the installer off line. I get the error "Installation failed. The Dropbox installer did not start.
- Walter
Dropbox Staff
Hi Davide P., sorry to hear about this.
Most likely, the app could not be installed because the uninstall process failed for some reason.Could you try a complete uninstall following the steps in this article and let me know how it goes?
Thanks!Hi Walter,
yes I tried all the suggestion but it doesn't work. As I said, it all started with Dropbox not running anymore. The standard uninstall didn't work, so I used IObit uninstaller and then ran the article to complete the uninstall process. But it continues to not start the installation.
Tks, Davide
- Walter
In that case, can you send me a screenshot of the exact error you're getting, Davide?
Hi,
so I installed the Dropbox app yesterday without any issues. Today the app could not connect or sync and I uninstalled it because all other measures (disabling Kaspersky) did not work. (Note that during install yesterday Kaspersky was also running and did not pose a problem).
Downloaded the installer again and now nothing gets installed anymore. I only get the following error:
In English (short): No connection to internet. Make sure FW is disabled and DropBoxUpdate has access. (Note again that Kaspersky is disabled).
I cleaned registry and several local directories, nothing helps. And i worked yesterday.
Any ideas?
Thanks,
Oliver
- Hannah
Hey stabel, sorry to hear about this issue.
Can you try to install the Dropbox app using our offline installer, to see if that helps?Hi,
it "worked" but I get a dialogue box telling me that my computer is offline (which is not true btw).
And then syncing does not work (as it did yesterday)
Oliver
