You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Davide P's avatar
Davide P
Explorer | Level 3
3 years ago

Desktop app not installing on Windows 10

After years, Dropbox on PC has stopped working. It didn't start so I uninstalled to try reinstalling. The uninstaller didn't work, I had to use IO Bit uninstaller. Now I can't install Dropbox Desktop...
desktop
Error Messages
Install
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey stabel, sorry to hear about this issue.


Can you try to install the Dropbox app using our offline installer, to see if that helps?

stabel's avatar
stabel
New member | Level 2
2 years ago

Hi,

 

it "worked" but I get a dialogue box telling me that my computer is offline (which is not true btw).

And then syncing does not work (as it did yesterday)

 

Oliver

  • stabel's avatar
    stabel
    New member | Level 2
    2 years ago

    Hi,

     

    this is weird. Once I disabled Kaspersky during offline installation, I finally got a logon screen for the dropbox app. I did not get it today with Kaspersky running, but I got it yesterday with active Kaspersky. This is strange.

     

    Oliver

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update, Oliver!

       

      So, is the application working now as normal?

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