You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Davide P's avatar
Davide P
Explorer | Level 3
3 years ago

Desktop app not installing on Windows 10

After years, Dropbox on PC has stopped working. It didn't start so I uninstalled to try reinstalling. The uninstaller didn't work, I had to use IO Bit uninstaller. Now I can't install Dropbox Desktop...
desktop
Error Messages
Install
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi Davide P., sorry to hear about this. 


Most likely, the app could not be installed because the uninstall process failed for some reason. 

 

Could you try a complete uninstall following the steps in this article and let me know how it goes?


Thanks!

Davide P's avatar
Davide P
Explorer | Level 3
3 years ago

Hi Walter,

yes I tried all the suggestion but it doesn't work. As I said, it all started with Dropbox not running anymore. The standard uninstall didn't work, so I used IObit uninstaller and then ran the article to complete the uninstall process. But it continues to not start the installation.

Tks, Davide

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    In that case, can you send me a screenshot of the exact error you're getting, Davide?

    • Davide P's avatar
      Davide P
      Explorer | Level 3
      3 years ago

      This is the exact error. In english it is "installation failed. The Dropbox installer did not start."

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Could you try clearing your browser's cache or another browser to download the installer Davide P?

         

        Just make sure to do it with admin privileges as outlined here.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!