Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hi Guys...
Im running a MAC book on Ventura 13.2.1 since the update the Drop box icon has vanished from my laptop utilities window so saving any
docs or excel sheets is a nightmare now.
Can anyone help with advice how to get it back please ?? Thanks a lot
Hi @Sammy685, thanks for bringing this to our attention.
Are you referring to the icon in the menu bar at the top near the clock, or when viewing in Finder?
Have you tried reinstalling the app using this link?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @Sammy685, thanks for bringing this to our attention.
Are you referring to the icon in the menu bar at the top near the clock, or when viewing in Finder?
Have you tried reinstalling the app using this link?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks Jay that's perfect.... the icon is now back in my finder side bar thanks for the support.
No worries, glad to have helped out! If you have any further queries in the future, feel free to message back.
Enjoy your week!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I had the same problem. The Dropbox Icon disappearing from the Menu Bar, then reappearing, disappearing again, ...
I finally found out what was the issu. It is very simple, but still annoying if you don't know it:
I am also using a Macbook, OS Ventura.
In the upper right side of the screen there is the Finder Menu bar.
This menu bar contains the active App modules, like battery, WiFi, Bluetooth, VPN, Antivirus, Dropbox, etc.
The Dropbox App is always on the extreme left end of this Menu bar.
Apparently this Menu bar can only show a limited number of modules, due to limited screen space.
When the number of active modules is higher, the modules on the left side become invisible, though they are still active.
Unfortunately, the invisible Apps cannot be used, since you cannot click them.
So in order the see and use the Dropbox App, I had to disable some other Apps from the Menu Bar.
So it is more a Macbook issue than a Dropbox issue.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!