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Couldn't Start Dropbox - macOS Monterey

Couldn't Start Dropbox - macOS Monterey

amiralin
Helpful | Level 6
Go to solution

After installing the new macOS Monterey I am getting the below error 

Couldn't start Dropbox

This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below.

 

I tried to remove dropbox using instructions on the website and re-install using advance install and still see the error. 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 133.4.4089
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 523bf589-eb29-56d6-9beb-1631aa56ce2b
pid: 1077
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/amirnathoo'
appdata: '/Users/amirnathoo/.dropbox/instance1'
         real_path='/Users/amirnathoo/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/amirnathoo/Dropbox'
              real_path='/Users/amirnathoo/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'
         real_path='/private/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 808, in wrapper
  File "dropbox/client/main.pyc", line 6497, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 307, in _wrapped
  File "dropbox/client/main.pyc", line 6030, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5954, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 222, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 185, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

 

please assist

91 Replies 91

Nancy
Dropbox Staff
Go to solution

Thanks for posting on the forum, @sophiahirakis!

 

Do you receive any errors when trying to open the .dmg file? Any screenshots you can provide are greatly appreciated.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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creativeboost
Explorer | Level 4
Go to solution

I had the same thing happen. I tried all kinds of things.

Another website suggested:

Remove hidden dropbox folder '.dropbox' in user's root folder (Users/YourUsername/.dropbox)

That worked for me.

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    creativeboost Explorer | Level 4
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