Couldn't Start Dropbox - macOS Monterey

[amiralin]

After installing the new macOS Monterey I am getting the below error 

Couldn't start Dropbox

This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below.

I tried to remove dropbox using instructions on the website and re-install using advance install and still see the error. 

bn.BUILD_KEY: Dropbox

bn.VERSION: 133.4.4089

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: 523bf589-eb29-56d6-9beb-1631aa56ce2b

pid: 1077

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/amirnathoo'

appdata: '/Users/amirnathoo/.dropbox/instance1'

         real_path='/Users/amirnathoo/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/amirnathoo/Dropbox'

              real_path='/Users/amirnathoo/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'

         real_path='/private/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 808, in wrapper

  File "dropbox/client/main.pyc", line 6497, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 307, in _wrapped

  File "dropbox/client/main.pyc", line 6030, in _init_components_for_account

  File "dropbox/client/main.pyc", line 5954, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 222, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked

  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 185, in __init__

  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

please assist

[daveyb98]

Hi Hannah have same problem with mac monterey. I have tried everything. Is there any further help you can provide please

[Hannah]

Hey @daveyb98, thanks for the nudge here.

Did you try the steps that @Jay mentioned above? Did those not work for you?

[Kooze]

Hi Guys and girls. 

I have tried all the solutions above but it still will not work.

below is a copy of my error message.

bn.BUILD_KEY: Dropbox

bn.VERSION: 135.4.4221

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: cd1495f3-f0ec-507f-976b-e879037c3b42

pid: 1016

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='turners', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Fraser & Angela  Turner', pw_dir='/Users/turners', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='turners', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Fraser & Angela  Turner', pw_dir='/Users/turners', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'turners', '_adsklic'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'turners', '_adsklic'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/turners'

appdata: '/Users/turners/.dropbox/instance1'

         real_path='/Users/turners/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/turners/Dropbox'

              real_path='/Users/turners/Dropbox'

                    not found

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/kg/drwz206158l4t5flj6ql01d80000gn/T'

         real_path='/private/var/folders/kg/drwz206158l4t5flj6ql01d80000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host

  File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret

  File "dropbox/sync_root/helpers.pyc", line 354, in destroy_root_from_config

AssertionError

Any help would be appreciated 

[XAS]

it worked even after i had desinstalled 

tks

[Kooze]

Ok SO I had a different fix. I followed the instructions fro an advanced install. this included entering info in the terminal app on my Mac and then download a different app fro my Mac. The original one I was trying to use was from dropbox connect. the install was completely different and its working now.

https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

[tdrape]

Same issue. Same code that others have shared. Any other support, like a fix, would be great. 

[lsinger9404]

I'm not on Monterey but I essentially get the same message.

[lsinger9404]

Hey there. I'm getting the same error but I'm not on Monterey yet (my school is not compatible). I tried the steps but it did not work for me. Any suggestions?

[MtnBiker]

@amiralin Copying your steps and I also had to reboot my iMac. I suspect this is all that was important, not all that reinstall and giving permissions.

go to Launchpad – Utility – Activity Monitor – Force Exit all Dropbox Instances

go to Settings – Security & Privacy ( Give Dropbox permissions in the following areas) 

• Accessibility – unlock and select Dropbox app
• Full Disk Access unlock and select Dropbox app

Reboot

[KFja]

I'm having precisely the same problem and have done the same things. Did you figure out what the problem is?