We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

GargoyleAnt's avatar
GargoyleAnt
New member | Level 2
2 years ago

Couldn't Start Dropbox error message after updating the app

I keep getting this error when I try to open Dropbox after it updated. I have uninstalled and reinstalled several times. Removed the other devices using the app. I cannot figure out who to do this. T...
Desktop
desktop app
Error Messages
Starting
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey GargoyleAnt, thanks for bringing this to our attention and sorry to see you're having trouble.

 

Can you try a more advanced reinstall of the Dropbox application, to see if that helps?

 

Let me know and we'll go from there.

GargoyleAnt's avatar
GargoyleAnt
New member | Level 2
2 years ago

Yes it didn't work either. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi GargoyleAnt, I just sent you an email!

     

    I'll be more than happy to continue troubleshooting with you there. Cheers!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!