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null7's avatar
null7
New member | Level 2
4 months ago

Context menu characters are garbled on Win10.

Right-click on a folder, and the characters in the "Manage folder access permissions" menu are garbled. Dropbox version: 203.4.4857 Operating system: Windows 10 22h2 Simplified Chinese version ...
Desktop
desktop app
Windows OS
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Did you maybe notice this after an OS update or an update of the Dropbox app perhaps null7? 

null7's avatar
null7
New member | Level 2
4 months ago

This is a bit complicated. My dropbox has "preview" turned on and automatically installed the latest beta version. Two days ago, Windows was upgraded and restarted. After starting, dropbox asked to reconnect the computer. After reconnecting, two dropbox icons appeared on the left side of the browser. I deleted the dropbox project under the registry "\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace", uninstalled it, turned off "preview", and reinstalled the official version. Then I noticed that the menu bar was garbled, not sure if it was due to system problems or dropbox program problems. I have tried to set dropbox to English. After the program restarted, the app was in English, but the menu of the dropbox folder was still in Chinese. And the content of this menu cannot be searched in the registry.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Can we open a ticket for you then and investigate further? It’ll be helpful to have account visibility to troubleshoot this.

    • radical_exponent's avatar
      radical_exponent
      Icon for Dropbox Engineer rankDropbox Engineer
      3 months ago

      Thanks for your report @null7.

      We've identified the issue and we should have a fix coming out shortly (starting in v208 beta, which is scheduled to be available next week).

      This was quite an interesting bug to track down!

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