As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source. Can you all please fix your desktop client software to stop spamming my event logs with these errors? This issue has dragged on far, far too long already. Either stop emitting these errors, or fix the underlying problem. Thank you.

I'm on a Plus account and what you recommended still doesn't work. I have it installed on 2 devices and did a clean reinstall on both including clearing out leftover user/appdata folders and registry items to no avail. I uninstalled it on 1 of my devices fully and now only have it installed on my desktop and still getting this issue. Extremely annoying and frustrating.

For the benefit of other community members, here's the response i had from Dropbox directly on this matter! From Dropbox:The file dbxsvc.exe is a component that we use as part of the Dropbox Sync Experience. Should you not be a team user, or not sync online-only files, then this file will never start operating. It is, however, created at install for all users regardless of whether you are opted in.Please note that the issue you are experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log. In short, due to the way Microsoft categorizes something as report-worthy, we would expect the process to be mentioned in that log 3 times every 24 hours. We want to reassure you that everything is working properly and that doesn't indicate a fault.With that in mind, we understand that you may not wish to see this behavior and apologize if these entries were concerning to you.We would not recommend attempting to disable dbxsvc.exe. Please note that updating the desktop application or re-installing it will also attempt to re-add this process.------------------------------------------------------------------------------------------------------From me:I’ve never heard such a load of rubbish in my whole life. Suggest you speak to someone in your dev team who understands these things and come back with a proper answer. The service is trying to access a certificate that doesn’t exist or for which it doesn’t have permission. If, as you say, the service is not required - the code should not be trying to access the certificate.“ the issue you are experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log” makes no sense. The event log doesn’t monitor volume of transactions & insert spurious errors about certificates for fun.------------------------------------------------------------------------------------------------------From Dropbox:I understand the frustration but unfortunately, there's no different response from our end regarding this matter.The dbxsvc.exe service will be installed and running as long as the Dropbox desktop application is installed. It is used to either install or uninstall dbx.sys when a user chooses to opt into or out of Sync features.If the dbxsvc.exe is not running or does not exist, the Dropbox desktop application will not be able to install dbx.sys, the minifilter to enable Sync features. The Dropbox desktop application doesn't have administrator rights to install or load the driver, these actions are preformed by the dbxsvc.exe service.If there is anything else I can do for you, please let me know.Have a great day!

Yes I did, and I replied to the email. In fact I replied with my own investigation and mentioned of what I've tracked down to be the cause being the DBX in Windows event viewer as critical errors that continue to occur five times per startup or restart. Uninstalled and then reinstalled everything. These are not solutions. Happened on all Windows computers that we have. This is with Keith is referring to as you guys just passing the sack and developers not resolving or wanting to resolve the issues.

Ok thanks - here it is - same errors on my other computer. I have a Dropbox Plus subscription which is sync'd on 2 computers + an iphone & ipad. version is 166.4.2920 on this computer - same on the other one. Both computers are Windows 11 x64 v 10.0.22621.1194

That sucks. I just chose to let my 2TB subscription downgrade back to Basic because I don't use or need anywhere near that much space. I see that's a common complaint/request in your community forums here, so perhaps your business strategists should get a clue and start offering a lower-storage, lower-cost paid tier for the millions of users like me.

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

Hugues H.
Explorer | Level 4
3 years ago
I followed all the steps in the advanced reinstallation.
The problem persists. I see about 4 errors every hour from DbxSvc in the Windows 10 event log.
Knarf33
Explorer | Level 4
12 months ago
This problem should be elevated to the top of the stack. For me it often causes a complete lockup requiring a hard boot to recover. The system will not even respond to CAD. This is a recipe for disaster. I kept looking for a contributing cause, but after digging into the problem I found there is none. I can't be the only one being impacted in this manner. I would guess that many users with this problem are unable to track it to the source, so it goes unreported.
- Walter
  Dropbox Staff
  11 months ago
  Hi all, thanks for your reports so far.
  
  Our team is looking into this - we'll make sure to keep you posted with any updates!
  - CKret
    Helpful | Level 5
    11 months ago
    Since I uninstalled Dropbox my computer has been running 24/7 for 2 weeks now without ANY problems... There were other issues as well that I did not link to Dropbox (graphic issues and other things) but they have also disappeared... Something is very wrong with DbxSvc...
td47
Helpful | Level 6
4 years ago
It looks like a DropBox certificate has exceeded its 367 day life, after 20th Jan 2021. I have a dozen or so of these since that date:

Log Name: Application
Source: DbxSvc
Date: 05/03/2021 15:56:04
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Computer: TONY-PCW7
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

Please fix these up in your next product update cycle.
- Jay
  Dropbox Staff
  4 years ago
  Hi td47, thanks for posting today!
  
  Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link to see if this resolves the issue?
  
  Keep me updated with any progress!
  - Mmundell
    New member | Level 2
    4 years ago
    Hi Jay,
    
    I am having the same problem and I've tried to update the app but I still have the same error at the event log.
    
    "CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property"
    
    I didn't uninstall the app following the instructions just update the app, the current version is 120.4.4598
    
    I appreciate your help.
    Tks,
XX_kr10n1c_d1srVpt4_XX
New member | Level 2
12 months ago
Brand new Win 11 install, Dropbox causes this issue which causes hard fault / BSOD. Unable to use Dropbox app at all. Replicated on two clean installs.

Switching my business accounts to OneDrive immediately due to this issue.

GGGG UNUSABLE
- CKret
  Helpful | Level 5
  12 months ago
  I can confirm that the problem with random crashes/reboots are due to Dropbox (DbxSvc).
  I've never had this problem before and a couple of weeks ago my computer started to behave strangely. I tried to find out the culprit and always at the times when the crashes/reboots occurred then DbxSvc had an error entry in the Event Viewer.
  I found this thread and decided to disable DbxSvc and shut down Dropbox.
  After I did that then no more crashes/reboots for 4 days now. With DbxSvc on the computer crashed/rebooted 4-5 times per day.
  So now I'm leaving Dropbox and moving elsewhere (MEGA, OneDrive).
  Thanks for the time Dropbox but your inability to acknowledge and fix this problem is inexcusable.
TD902
Explorer | Level 4
8 months ago
And 3 years later the exact same problem is still going on. I really don't think they actually know how to fix this error.
- watereero
  Explorer | Level 4
  5 months ago
  Yep, started recieving this error recently too ; Dropbox crashes multiple times a day, I don't realize I haven't been uploading and a massive backlog is created. Any fixed it yet?
  - Nancy
    Dropbox Staff
    5 months ago
    Sorry to hear this, watereero. Can you share a few more details with us, like the app version of your Dropbox app and the OS version of your computer?
AlexisE
New member | Level 2
2 years ago
Same thing here
- Megan
  Dropbox Staff
  2 years ago
  Hi RichT, & AlexisE, how are you today?
  
  Could you clarify the version of the desktop app that you're using on your end, and send me a screenshot of the event logs you see on your end too?
  
  Keep me posted, and we'll take it from there!
  - RichT
    Helpful | Level 6
    2 years ago
    Ok thanks - here it is - same errors on my other computer. I have a Dropbox Plus subscription which is sync'd on 2 computers + an iphone & ipad. version is 166.4.2920 on this computer - same on the other one. Both computers are Windows 11 x64 v 10.0.22621.1194
rics
New member | Level 2
2 years ago
Mine actually crashes my PC because I work in the dropbox folder with Adobe After Effects.
My guess is the DbxSvc (Dropbox service) error plus Ae trying to do multiple callouts on files managed by my dropbox app end in critical failure.

I tried Windows 10 and 11 clean installs and nothing.
Still waiting for the fix from dropbox.
- Hannah
  Dropbox Staff
  2 years ago
  Hey everyone and thanks for contributing to this thread.
  
  We are aware of this error and our teams are looking into it.
  
  We will follow back with an update, however, we have no specific timeline for now.
  
  Thanks.
  - Gasman247
    New member | Level 2
    2 years ago
    it crashes 2 of our terminals with blue screen critical error forces restart, i have already started altering our databases, and softwares to use onedrive instead, sorry dropbox but you will be loosing us as a customer.
java_car
New member | Level 2
5 months ago
For the record, this error still exists as of 2024-07. It is genuinely shameful that this has been kept for so long.
- Gilles_fr_06
  New member | Level 2
  3 months ago
  I confirm, 2024-08 still there.
  Even after advanced reinstall
  v205.4.5765
Jay
Dropbox Staff
4 years ago
Hi keithfkelly, thanks for messaging the Community!

Have you tried an advanced reinstallation of the Dropbox desktop application to see if this helps?

Make sure to do this if you're not on a Dropbox Basic plan with more than 3 devices connected.

Keep me updated with any progress!
- Homegrown Phenom
  Helpful | Level 6
  4 years ago
  I'm on a Plus account and what you recommended still doesn't work. I have it installed on 2 devices and did a clean reinstall on both including clearing out leftover user/appdata folders and registry items to no avail.
  
  I uninstalled it on 1 of my devices fully and now only have it installed on my desktop and still getting this issue.
  
  Extremely annoying and frustrating.
  - General Stix
    Explorer | Level 4
    3 years ago
    Same issue here - also on a plus account - reinstalled windows from scratch - still getting the error - where is support?
- RichT
  Helpful | Level 6
  2 years ago
  I am suffering with this issue on several computers. I have tried the clean reinstall process recommended and it makes no difference. It's not causing crashes or any other practical issues it's just filling up the event log with lots of unnecessary critical errors.
- keithfkelly
  Helpful | Level 6
  4 years ago
  But I am using a Dropbox Basic plan on more than 3 devices. Does that mean I should not follow your instructions?
  - Jay
    Dropbox Staff
    4 years ago
    If you attempt these steps, then it means you won't be able to sign into the Dropbox desktop application again on that device, since you're over the 3 device limit for Basic accounts.
    
    We appreciate the feedback about the event viewer logs and have noted this on our system.
tllind
New member | Level 2
11 months ago
Experiencing this same issue - Laptop has had multiple BSOD that has required a hard reboot because of "CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property." Following this thread so I know when I can download the desktop client again - not worth the trouble until this gets fixed.