Can't sign in to desktop app with the one-time code

[Raintown]

Good day, all...

New laptop - trying to sign into Drop Box under my Work Account.  I know where to sign out and to try to sign back in under my Work Account.  It says it will send me a Security Code - which I get - and when enters, it fails (every time).  In the past (last week), it has sent Security Codes to 2 other people in my Work.  They have given me the Codes - but again - these don't work.  

Any suggestions to moving forward?

Thanks in advance!

Rob

[Nancy]

Thanks for posting this on the Community, @Raintown!

Have you tried reinstalling the Dropbox app, and you’re still unable to sign in with the one-time code?

If you’re on a free Basic plan, have you made sure you don’t have more than 3 devices currently linked to your Dropbox account?

If not, please send me a screenshot of any errors you’re receiving, and I’ll have a look. 

Keep me updated.