We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

lr2's avatar
lr2
Explorer | Level 4
8 years ago

Can't reinstall on Windows 7

My Windows 7 desktop version does not run. There is no icon in the notification area. I tried uninstalling then reinstalling and nothing happens... no messages or errors. I can access my account via ...
Mobile
Uninstall
  • Jane's avatar
    Jane
    8 years ago
     
    Hey @lr2, 
     
    Thanks for your swift reply and the additional details, much appreciated!
     
    At this point, I’d suggest taking a step back. It seems that something has been blocking the application from updating or installing. To better determine the case, please follow this link to the latest stable Dropbox version and let me know what happens when you try downloading the installer from the website. Does the .exe file download down on your pc? What happens there? 
     
    If the application is downloaded (listed on your downloaded items), though can’t run, please let me know! To get past that, provided that the application has been downloaded, I’d suggest trying to run the .exe file in Safe Mode. 
     
    If the application isn’t downloaded from the website, please let me know in your reply! 
     
    Warm regards, 
    JaneA
lr2's avatar
lr2
Explorer | Level 4

Jane,

 

Thank you for all your hard work on trying to help solve this problem.

 

Let me list out the current situation.

 

1.  My computer does not have Boxifier.

2. I never needed to quit Dropbox in the system tray as it never installed. It never started up.

3. I did uninstall it through the control panel

4. I never found a Dropbox or DropboxUpdate folder in the REGEDIT locations

5. I never found any folders in the Window Explorer locations you had suggested

 

Thank you for your patience.

 

Reagrds,

 

LR

 

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
 
Hey @lr2, 
 
Thanks for your swift reply and the additional details, much appreciated!
 
At this point, I’d suggest taking a step back. It seems that something has been blocking the application from updating or installing. To better determine the case, please follow this link to the latest stable Dropbox version and let me know what happens when you try downloading the installer from the website. Does the .exe file download down on your pc? What happens there? 
 
If the application is downloaded (listed on your downloaded items), though can’t run, please let me know! To get past that, provided that the application has been downloaded, I’d suggest trying to run the .exe file in Safe Mode. 
 
If the application isn’t downloaded from the website, please let me know in your reply! 
 
Warm regards, 
JaneA

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!