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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
RossN's avatar
RossN
New member | Level 2

Hey, 

 

I'm having the same issue as described above. I'v tried uninstalling and reinstalling multiple times but every time, the app starts, begins a sync and then closes unexpectedly. I've tried downloading via both Chrome and Safari but having no luck...

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi RossN! Are you able to check the app version of your Dropbox app next time you launch it? You can hover over the small Dropbox icon in your menu bar to see this. 

 

Did you also try to download it via this link, and it didn't make a difference?

  • bhak's avatar
    bhak
    Helpful | Level 5
    2 years ago

    Hi.

    I think part of this thread may be missing, but the solution is up there some place.

    All solved.

     

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