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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
PMSO's avatar
PMSO
Explorer | Level 3
2 years ago

Similar to the others, but this is happening on two different machines:

#1: Mac Studio Ultra 13.4 running production Dropbox app

#2: iMac 2019 13.4 running BETA Dropbox app

Both have the same problem since approximately the same time (I say approximately based on which files were last synced from which machine).

When I start the app, Dropbox appears in the Activity Monitor (3 processes). The main process takes a chunk of CPU for 2 seconds then goes to zero while the thread count oscillates between 51 and 50 threads. After 5 minutes, it quits. At no point does the menu icon come up.

The Finder extension for pulling down offline files does seem to work _after_ a reboot. When I first discovered the problem, it was not. After the reboot, a new file synced up and some I was trying to view came down. New files sent up from iPhone have yet to come down to either machine (both should get them).

If the production version worked while the beta didn't, I'd ask about downgrading, but that isn't the case.

I have 185Gb available on my account (a 2Tb account) so it isn't some edge condition when running out of space.

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