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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
LarryFP's avatar
LarryFP
New member | Level 2

Same for me.  It was working fine yesterday (June 15, 2023) at 12:30pm.  Then the icon was gone from the menu bar and showed as "Dropbox (Not Responding)" in Activity Monitor at 5:15pm when I updated a file, but no sync happened.

 

Last night I uninstalled Dropbox from my MacBook Pro running MacOS Ventura 13.4 and reinstalled.  Dropbox went through it's indexing process, then sync'd the files I had updated on my Mac with my Dropbox as it did before.  However, within 10 minutes, the icon was gone from the menu bar again.  Dropbox was not sync'ing once again.

 

I've uninstalled and reinstalled 5 or 6 times now with the same results.  It syncs for a few minutes, then disappears from the menu bar.  Everything worked great until Thursday, June 15th around noon CDT for me.  No new software installed, no changes made to MacBook.

 

Any suggestions?

cmcintoshphoto's avatar
cmcintoshphoto
Explorer | Level 4
2 years ago

Haven't bothered to restart my computer yet, but it seems like it's a DB software issue? I put in a support ticket, although they're not too fast to respond. You should contact support too if you haven't already. Need them to get it together to work on a fix.

  • LarryFP's avatar
    LarryFP
    New member | Level 2
    2 years ago

    I've restarted my computer several times with no change in the results.  I've uninstalled Dropbox, restarted, then reinstalled.  I've uninstalled and reinstalled without restarting in between, same result.

     

    Just opened a support ticket.

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