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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
TORLEY's avatar
TORLEY
Helpful | Level 5

For those of you still having this — can you confirm you turned OFF "Early releases" in your account settings?

 

 

The issue only resolved AFTER I did that, force-quit the current Dropbox, then re-downloaded the installer and replaced the old app.

 

This is an account-level setting, so chances are you need to repeat this process for each affected Mac you have Dropbox installed on.

wisiena's avatar
wisiena
New member | Level 2
2 years ago

Hi!

Im my case it helped on M2 and Intel Mac.

Thank you!

 

(M.) 

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