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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
Nicholas Mercer's avatar
Nicholas Mercer
New member | Level 2
2 years ago

Hi there..... I appear to have a similar problem... Dropbox keeps closing. Happened out of the blue.... It was working fine and when I looked 30 mins later it had closed. I had not installed anything or done anything different other than scan some pages to my dropbox folder which I had done hundreds of times before. Reinstalled Dropbox from the website........ It opens as normal and then within a minute just closes. Tried doing this a few times. Once it got all the way through indexing (45,000 files)and then a few moments later again just closed. Point at which it closes appears to be random. I am using MacOS Ventura 13.4

 

Help please.....

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