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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi tonyd256, let's jump right into this! 

 

You mentioned that you see these errors in your system console. However, can you clarify what happens when you try to open the app?

 

Do you maybe get a blue hyperlink with a Dropbox error there? If so, feel free to attach it here.

 

Keep me posted! 

spcaplan's avatar
spcaplan
New member | Level 2
2 years ago

I'm facing the same issue as OP. All of a sudden Dropbox will not open at all (also on Ventura 13.4).

 

Attached is the Error log I see when I try to launch Dropbox. The visible behavior is simply that nothing happens, no evidence outside the log file that Dropbox was even attempted to be launched.

 

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