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Alexandar's avatar
Alexandar
New member | Level 2
8 years ago

Can't open file, which i have download from Dropbox using direct download link.

Hi There, In mobiles, I couldn't able to open the downloaded file, which I have downloaded from Dropbox using the direct download link (here is the dummy link for your test - https://www.dropbox.co...
Mobile
Setting up the apps
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey raech, welcome to our community! 

    I’m not able to recommend specific third-party apps, but I can give you some pointers. 

    It sounds like your device doesn’t have the capability to open/play the file you’ve downloaded. So, you need to see what king of file it is, and then look for an app that can handle it. 
     
    If you are uploading music files to your Dropbox, you can open/preview/play them on our website only if they are listed on this page. In short, .aac .m4a .mp3 .oga and .wav files are compatible on our site. 

    I hope this helps. 
    Cheers! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
 
I’m just following-up on that,since I was able to reproduce on my end and it seems that your device can’t open mp3 file formats natively, since Dropbox can't find an application capable of viewing your file type (when downloaded from the shared link), so as Mark had previously mentioned, you'll need to install an app that can open your file. 
 
Additionally, should you opt to put your mp3 file on your Dropbox account on your phone, it won’t preview there either, though it’ll preview normally on your account online. 
 
That being said, the workaround for the recipient to listen to your message would be to force the file to render on the browsing window that they’ve received the shared link on their phone. What they’ll need to do is add raw=1 at the end of the shared link URL, that will cause an HTTP redirect. Therefore, instead of:
 
 
You may use: 
 

https://www.dropbox.com/s/zsfyc5tulg13630/AVP81355.mp3?raw=1 

 

Hope you this helps, please keep us updated if you need more assistance. 
 
Happy anniversary!
 
Warm regards, 
JaneA
raech's avatar
raech
New member | Level 2
7 years ago
Drop box music can'tplay it. I save my music to drop box, now i want to hear it again but can't play

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