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Alexandar's avatar
Alexandar
New member | Level 2
8 years ago

Can't open file, which i have download from Dropbox using direct download link.

Hi There, In mobiles, I couldn't able to open the downloaded file, which I have downloaded from Dropbox using the direct download link (here is the dummy link for your test - https://www.dropbox.co...
Mobile
Setting up the apps
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey raech, welcome to our community! 

    I’m not able to recommend specific third-party apps, but I can give you some pointers. 

    It sounds like your device doesn’t have the capability to open/play the file you’ve downloaded. So, you need to see what king of file it is, and then look for an app that can handle it. 
     
    If you are uploading music files to your Dropbox, you can open/preview/play them on our website only if they are listed on this page. In short, .aac .m4a .mp3 .oga and .wav files are compatible on our site. 

    I hope this helps. 
    Cheers! 
Alexandar's avatar
Alexandar
New member | Level 2

Hi 

I have Google Play music on my mobile and also the problem not only for mp3 file. Let us assume there is an APK file, while I click the downloaded APK file from other sources like Google Drive or mail etc.,

Mark wrote:
I've downloaded it and its opened fine here.

Do you have something on your machine or device that will open MP3's? All Dropbox does is get the files to the device, it doesnt manage the opening of them.

it asking me to install or not in Android devices. But in our case, it shows "can't open file".

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Can you tell me what device you’re using, and what version of Android you’re on? Is this an official release from your mobile’s manufacturer? Also, are you using the latest version of our mobile app, 60.2?
Thanks

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