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I have been using DB for several years without problem. Today I find I cannot open folders in my Dropbox folder on my C: drive with Explorer. I can see them if I use the web app. I have rebooted and reinstalled the program, to no avail. If I click on it, I get the hourglass, which will not stop unless I forcibly close it with Task Manager. Any ideas? Rather desperate here. I do have another Dropbox account through my institution, but it does not reference this folder.
Hey @Kris Loveman Elliott, sorry to hear you're having issues with this.
Have you tried reinstalling the desktop app on your computer at all lately?
You can find the latest version here, if needed.
As for your support options, you can have a look here for more information.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Is this what you want?
Yes, that would be it @topoloco2000 - thanks for the screenshot!
Can you also send us a screenshot of the error (or the last screen you can get to) when navigating your Dropbox folder through the Windows File Explorer?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I did that in an earlier message, please check attachments. As I said, NO ERROR msgs, it just won't open the folder. The little hourglass comes up and won't leave.
Hey @topoloco2000, if you just close the Dropbox app, does the issue persist? Or do they folders open with the app closed?
And does this happen only with specific folders in your Dropbox folder, or all of them?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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If I close the app, ALL of the folders in the /Dropbox folder cannot be accessed. I can open /Dropbox after a long wait, but nothing inside it.
Thanks for clarifying that for us. Are you running any security software like antivirus, firewalls or VPN/proxies by any chance @topoloco2000?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!