Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

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peterjj12346's avatar
peterjj12346
Explorer | Level 4
8 years ago

Can't move my Dropbox folder to another drive

I have a Mac Pro running 10.11.6. I have five internal drives in my Mac Pro, all traditional Mac OS Journaled (etc.). I'm retiring one of my internal drives, one that my Dropbox files are stored on, ...
  • Jane's avatar
    Jane
    8 years ago

    Hey peterjj12346

     

    Thanks for the swift reply! 

     

    I was able to locate your open request and I can see that a colleague has followed-up, asking more details on the case, so that you proceed to resolution. Please check your inbox for their message and let me know if you can't find their reply. 

     

    Cheers, 

    JaneA

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Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

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I have five internal drives in my Mac Pro, all traditional Mac OS Journaled (etc.). I'm retiring one of my internal drives, one that my Dropbox files are stored on, ...","body@stringLength":"963","rawBody":"

I have a Mac Pro running 10.11.6. I have five internal drives in my Mac Pro, all traditional Mac OS Journaled (etc.). I'm retiring one of my internal drives, one that my Dropbox files are stored on, so I'm trying to move the files from one internal drive to another, by using Preferences > Account > Dropbox location.

 

The original hard drive has 56GB available. The destination drive has 335GB available. My dropbox is about 16GB.

 

Whenever I do it, the progress bar continues (Moving Dropbox (x / 20060 files)) until close to the end, when I get an error message: \"Error moving Dropbox. Unexpected errors ocurred. Your Dropbox is ok!\"

 

I've tried it multiple times, and have also tried restarting the computer. I also tried simply copying it over manually (it copies fine). But if I do the manual copy, I don't know how to tell Dropbox to \"bless\" the new location.

 

Any ideas?

","kudosSumWeight":0,"postTime":"2017-06-02T22:31:11.640-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:224125_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":14981},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have a Mac Pro running 10.11.6. I have five internal drives in my Mac Pro, all traditional Mac OS Journaled (etc.). I'm retiring one of my internal drives, one that my Dropbox files are stored on, so I'm trying to move the files from one internal drive to another, by using Preferences > Account > Dropbox location.

 

The original hard drive has 56GB available. The destination drive has 335GB available. My dropbox is about 16GB.

 

Whenever I do it, the progress bar continues (Moving Dropbox (x / 20060 files)) until close to the end, when I get an error message: \"Error moving Dropbox. Unexpected errors ocurred. Your Dropbox is ok!\"

 

I've tried it multiple times, and have also tried restarting the computer. I also tried simply copying it over manually (it copies fine). But if I do the manual copy, I don't know how to tell Dropbox to \"bless\" the new location.

 

Any ideas?

"},"Conversation:conversation:224125":{"__typename":"Conversation","id":"conversation:224125","solved":true,"topic":{"__ref":"ForumTopicMessage:message:224125"},"lastPostingActivityTime":"2022-07-26T03:40:51.415-07:00","lastPostTime":"2017-06-22T01:07:28.692-07:00","unreadReplyCount":31,"isSubscribed":false},"ModerationData:moderation_data:224125":{"__typename":"ModerationData","id":"moderation_data:224125","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:224125_3":{"__typename":"Revision","id":"revision:224125_3","lastEditTime":"2022-07-26T03:40:51.415-07:00"},"AcceptedSolutionMessage:message:224514":{"__typename":"AcceptedSolutionMessage","id":"message:224514","conversation":{"__ref":"Conversation:conversation:224125"},"author":{"__ref":"User:user:330246"},"revisionNum":1,"uid":224514,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:224427"},"subject":"Re: Can't move my Dropbox folder to another drive","moderationData":{"__ref":"ModerationData:moderation_data:224514"},"body":"

Hey peterjj12346

\n

 

\n

Thanks for the swift reply! 

\n

 

\n

I was able to locate your open request and I can see that a colleague has followed-up, asking more details on the case, so that you proceed to resolution. Please check your inbox for their message and let me know if you can't find their reply. 

\n

 

\n

Cheers, 

\n

JaneA

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"228","postTime":"2017-06-06T07:04:31.019-07:00","lastPublishTime":"2017-06-06T07:04:31.019-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":14677},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:224125/message:224514","readOnly":true,"editFrozen":false,"body@stringLength":"1765","rawBody":"

Hey peterjj12346

\n

 

\n

Thanks for the swift reply! 

\n

 

\n

I was able to locate your open request and I can see that a colleague has followed-up, asking more details on the case, so that you proceed to resolution. Please check your inbox for their message and let me know if you can't find their reply. 

\n

 

\n

Cheers, 

\n

JaneA

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Yes, I'm using v27.4.22.

 

I would check the permissions stuff, but I don't know the location of all those invisible files. (The current location of my Dropbox is NOT the default.) I can change the location of the Dropbox folder, but don't know the location of everything else.

 

I tried to send this into tech support, but every time I do, I fill out the form, click Submit, and it leads me to the Dropbox Help home page, with no acknowledgement that my tech request is received. I tried this in both Safari and Chrome -- same result. If it was successfully received, I didn't receive any acknowledgement (like a support ticket number, e-mail, etc.)

 

Tried it about 5 times...

 

Thanks for your reply and help!

","body@stringLength":"787","rawBody":"

Yes, I'm using v27.4.22.

 

I would check the permissions stuff, but I don't know the location of all those invisible files. (The current location of my Dropbox is NOT the default.) I can change the location of the Dropbox folder, but don't know the location of everything else.

 

I tried to send this into tech support, but every time I do, I fill out the form, click Submit, and it leads me to the Dropbox Help home page, with no acknowledgement that my tech request is received. I tried this in both Safari and Chrome -- same result. If it was successfully received, I didn't receive any acknowledgement (like a support ticket number, e-mail, etc.)

 

Tried it about 5 times...

 

Thanks for your reply and help!

","isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:224366"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":4},"ModerationData:moderation_data:224514":{"__typename":"ModerationData","id":"moderation_data:224514","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:224427":{"__typename":"ModerationData","id":"moderation_data:224427","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:224366":{"__typename":"ModerationData","id":"moderation_data:224366","status":"APPROVED","rejectReason":null},"User:user:330250":{"__typename":"User","id":"user:330250","login":"Sanchez","uid":330250,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNTAtNjA5NmkzNEFDRjFDOUREQzRCRjND"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":3367,"biography":null,"topicsCount":4,"kudosReceivedCount":1168,"kudosGivenCount":2951,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:34:20.229-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":763,"ssoId":null,"entityType":"USER","eventPath":"community:mxpez29397/user:330250"},"ForumReplyMessage:message:224366":{"__typename":"ForumReplyMessage","id":"message:224366","revisionNum":2,"uid":224366,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:224125"},"subject":"Re: Can't move my Dropbox folder to another drive","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:224366"},"body":"
Hey peterjj12346, welcome to our forum! 
\n
 
\n
Yeah, the manual copy method of the Dropbox folder is not the ideal way to go. We should be able to get this done using the built-in function in our app’s preferences. 
\n
 
\n
On that note, I would first suggest that you check to see that you’re running the latest stable version of our desktop app (currently numbered 27.4.22 - available here http://bit.ly/2qYqBir ).
\n
 
\n
Other things you can check are folder and destination permissions, and to make sure that no files in your Dropbox folder are in use by other apps. Take a look here https://help.dropbox.com/desktop-web/move-dropbox-folder for more information. 
\n
 
\n
If you’re still having the issue, I suggest writing in to our support team at https://www.dropbox.com/support so one of our agents can further troubleshoot with you.
\n
 
\n
Let me know how this works out. If you do end up submitting a support ticket, you can tell me the ticket number, and I’ll make sure someone gets on it right away! 
\n
 
\n
Thanks
","body@stringLength":"4399","rawBody":"
Hey , welcome to our forum! 
\n
 
\n
Yeah, the manual copy method of the Dropbox folder is not the ideal way to go. We should be able to get this done using the built-in function in our app’s preferences. 
\n
 
\n
On that note, I would first suggest that you check to see that you’re running the latest stable version of our desktop app (currently numbered 27.4.22 - available here http://bit.ly/2qYqBir ).
\n
 
\n
Other things you can check are folder and destination permissions, and to make sure that no files in your Dropbox folder are in use by other apps. Take a look here https://help.dropbox.com/desktop-web/move-dropbox-folder for more information. 
\n
 
\n
If you’re still having the issue, I suggest writing in to our support team at https://www.dropbox.com/support so one of our agents can further troubleshoot with you.
\n
 
\n
Let me know how this works out. If you do end up submitting a support ticket, you can tell me the ticket number, and I’ll make sure someone gets on it right away! 
\n
 
\n
Thanks
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I see it, thanks. I'll follow up there with the requested info. Thanks!

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Hey peterjj12346
\n
 
\n
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT
\n
 
\n
Thank you!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-06-14T07:24:16.802-07:00","lastPublishTime":"2017-06-14T07:24:16.802-07:00","metrics":{"__typename":"MessageMetrics","views":4182},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:224125/message:225723","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:225926":{"__typename":"ModerationData","id":"moderation_data:225926","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:225926":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330246"},"id":"message:225926","revisionNum":2,"uid":225926,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:224521"},"conversation":{"__ref":"Conversation:conversation:224125"},"subject":"Re: Can't move my Dropbox folder to another drive","moderationData":{"__ref":"ModerationData:moderation_data:225926"},"body":"
Hey @peterjj12346
\n
 
\n
I'm just updating our troubleshooting steps here, so that other users who are experiencing the same issue find them in the future!
\n
 
\n
#1. As a first step we removed Symlinks (If you’re unsure on whether you’re using Symlinks, please have a look at the steps here): 
\n
 
\n\n
 
\n\n
 
\n
(NOTE: If your Dropbox account is located on  \"/Users/JaneA/Dropbox\", then fill in the command line as below)
\n
 
\n
find \"/Users/JaneA/Dropbox\" -type l -exec ls -lah {} \\;
\n
 
\n
The above should give you a list of symlinks in your Dropbox folder and where they point to. 
\n
 
\n
#2. Unlink the Dropbox folder from your desktop
\n
 
\n
Once you unlink your computer, Dropbox will prompt you to sign in again.
\n
 
\n
#3. Relink the Dropbox folder to your desktop. Because you'l sign in with the same account, the app will seamlessly resume syncing for the Dropbox folder in the existing location. If the location or name of the folder has changed, you'll need to select this location manually.
\n
 
\n
#4. Move your Dropbox folder to the desired location
\n
 
\n
#5. Pause syncing
\n
 
\n
#6. Manually copy the files to the new location.
\n
 
\n
#7. Resume syncing following the steps on the fourth step.
\n

 

\n
Warm regards, 
\n
JaneA
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