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Forum Discussion

banditan's avatar
banditan
New member | Level 2
4 years ago

Can't log in to Dropbox in the Android app

Hi, I have Dropbox both on my PC and my Android phone - everything works great. Files are syncing and logon works fine.   Last week I got a new phone, and now I can't login to the android app anym...
Android
Error Messages
Mobile
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago
    Hey banditan, welcome to our Community!

    Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?

    If you only have 2 connected devices, can you please clear the Dropbox app cache from your device settings, restart the device and try again to see if that helps?

    Let me know how it goes!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey banditan, welcome to our Community!

Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?

If you only have 2 connected devices, can you please clear the Dropbox app cache from your device settings, restart the device and try again to see if that helps?

Let me know how it goes!
AgilityJeff's avatar
AgilityJeff
New member | Level 2
4 years ago

Quick suggestion from a new user:

 

When the issue is that there is a limit to the number of devices that can be logged in to a FREE account, maybe it would be helpful (save time / build a better relationship) if the error said something about "Too many devices logged in to a free account" rather than spewing a vague and misleading error about an invalid email address.

 

Just sayin' ... a better UE because of a clear UI is far more likely to lead to an additional PAID account!

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