Can't backup a folder because it's not in default location (it is, I think)

[EnAr]

I had used Dropbox before, worked great. I had to reinstall it to today because of reasons. When I wanted to set it up again, I checked to backup the Documents folder but got the message below. Also, in my File Explorer, the option to "Backup to Dropbox" is no longer there.

[Megan]

Hi @EnAr, happy Monday, let's look into this! 

Can you clarify the app's current syncing status, along with the version of the app that you're using there? We want to make sure that the app is using the latest stable version, and that it is up to date.

Also, what do you see when you visit your Backup page online? 

Keep me posted, and we'll take it from there!

[EnAr]

The Dropbox icon in the taskbar is clean, when I open the small window it says Your files are up to date

I'm using version 173.4.6706

This is the image of the page that opened when I clicked your link:

[Rich]

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@EnAr wrote:
Can't backup a folder because it's not in default location

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What is the exact path of your Documents folder? The default location on a Windows system would be C:\Users\[your username]\Documents. If that's not where the folder is located, you'll need to move it back before Dropbox can back it up (which actually just moves it to the local Dropbox folder so it can sync).

Go into Properties for your Documents folder and check the Location tab.

[EnAr]

So my Documents folder was in here actually: C:\Users\Ento\Dropbox (Old)\PC\Documents

The reset to default location button didn't work, so I followed this guide

Now, MY DOCUMENTS FOLDER IS EMPTY! Where are my files??? I have really important documents in my documents folder.

It's still kind of fine because my important files that I was syncing are in my Dropbox, I have a Dropbox's "Documents" folder, however it is not a proper replacement. While my most important files that I was syncing are in that folder, I can't find the other files from the original Documents folder that I wasn't syncing.

[Hannah]

Hey @EnAr, have you searched your hard drive for the files, to find where they might be located?