Badge is Missing in Word Doc

[scott117]

Using Word (MS 365) on Mac. Sometimes the badge is there, but often it's gone. Have gone into Dropbox Preferences and checked the box that says to always show the badge. Doesn't work.

Any ideas? Thanks!

[Megan · Accepted solution]

Hey there, @scott117, thanks for posting today!

Let's check why Dropbox Badge might not be there for your Word documents. Can you clarify the app's syncing status, along with the version that you're using? 

You can find the version by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over there. 

Also, feel free to take a look at this Help Center article.

Looking forward to hearing back from you.

[scott117]

Thanks for your reply, Megan!

It's solid green with a white checkmark - Dropbox 169.4 - but the good news is that the badge is back! We didn't do anything, but just opened the file and there's the badge. Anyway, thanks!

[Megan]

Awesome news @scott117! 

This is what I like to hear (or read in our case). 😎