Apps and Installations
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Using Word (MS 365) on Mac. Sometimes the badge is there, but often it's gone. Have gone into Dropbox Preferences and checked the box that says to always show the badge. Doesn't work.
Any ideas? Thanks!
Hey there, @scott117, thanks for posting today!
Let's check why Dropbox Badge might not be there for your Word documents. Can you clarify the app's syncing status, along with the version that you're using?
You can find the version by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over there.
Also, feel free to take a look at this Help Center article.
Looking forward to hearing back from you.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey there, @scott117, thanks for posting today!
Let's check why Dropbox Badge might not be there for your Word documents. Can you clarify the app's syncing status, along with the version that you're using?
You can find the version by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over there.
Also, feel free to take a look at this Help Center article.
Looking forward to hearing back from you.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks for your reply, Megan!
It's solid green with a white checkmark - Dropbox 169.4 - but the good news is that the badge is back! We didn't do anything, but just opened the file and there's the badge. Anyway, thanks!
Awesome news @scott117!
This is what I like to hear (or read in our case). 😎
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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