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Forum Discussion

anonymous's avatar
anonymous
11 months ago

App tells me I can switch to File Provider but it won't do it

Hi I'm on macOS 14.3 and dropbox keeps giving me the notification "Dropbox for macOS on File Provider is now ready Update Dropbox to use it on the latest version of macOS on File Provider." But when I run the update, nothing changes. I'm running v191.4.4995. I've tried downloading and installing, too.

Desktop
Dropbox Plus
File access
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    11 months ago

    Hi anonymous, thanks for posting today!

     

    Could you try quitting all other open apps on your computer, and then try clicking that option again in the app. 

     

    Keep me posted!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi anonymous, thanks for posting today!

     

    Could you try quitting all other open apps on your computer, and then try clicking that option again in the app. 

     

    Keep me posted!

    • anonymous's avatar
      anonymous
      11 months ago

      That worked! Thank you. I was confused because it didn't tell me to do that as part of the upgrade process...in fact it tells you it will do everything in the background and you can keep working. Maybe the install language should change.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        No problem, generally everything can run normally, but in rare instances, some apps might affect the migration, so quitting them would help it through.

         

        Glad to hear it was successful. Enjoy the rest of your week!

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