AirDrop broken on MacOS Ventura

[Styline]

I'm using MacOS Ventura and I can't receive files via AirDrop anymore.

My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotlight Search is broken and now also I can't receive airdropped files anymore. They are sending but afterwards they are just nowhere to be found on the hard-drive. It's quite the mess.

@DropboxTeam: It would be highly appreciated if you can expedite looking into resolving the issues on Ventura!

[ronfriedmann]

Hi @Hannah - ticket for my January email exchange re AirDrop failure:

20748555

[Megan]

Hi @ronfriedmann, thanks for this! 

I was able to locate your ticket, and it seems to have been closed. Can you try to reply back, in order to re-open it? 

[pouuli88]

Yes this issue needs to be resolved ASAP

[ronfriedmann]

Thanks. I've replied to the email.

[Michelle31]

Has anyone confirmed if this issue has been resolved?  I did receive an email from dropbox saying it has been fixed but,  I'm afraid to update dropbox to the newest version since that's what made my airdrop not work the first time.  I've been using the older version of Dropbox so that I can use airdrop.  Please confirm if anyone here has the newest version of dropbox and can confirm that their airdrop is now working fine.

[frogv]

Unfortunately the answer is no

[lsilfin]

Still not solved...   Apple reports many users having similar issues. Escalate please!

[Megan]

Hi all, happy Tuesday! 

As you can see here, this is a known issue. You helped us identify that this is happening, and our engineering team is actively working to resolve it. 

We'll update this thread, once we have further info on this. Thank you all!

[Michelle31]

Megan - If it’s not fixed, why did Ned, ticket #21354826, email me telling me to update Dropbox to the newest version saying the issue has been fixed?  As of now, I’m still using the older version and airdrop is working fine on the old version.  Seems that the agents who reach out privately to individuals are not aware of the discussion here as they keep telling me that everything should work fine. 

[Megan]

Hi @Michelle31, thanks for letting me know about your ticket number! 

Keep in mind that, if you don't have Backup enabled, you shouldn't have an issue with this as mentioned in the Help Center article. 

It's possible your specific case differs slightly, so please feel free to let me know if you're still having issues without Backup being enabled, or feel free to reply back to your ticket since you're already in touch with a specialist. Thank you!