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sjohnstal's avatar
sjohnstal
New member | Level 2
6 years ago

Additional permissions are required to access the following files

Suddenly, I can't open any powerpoint files online or from my desktop in dropbox.  I can open, edit, and save all my excel files, but not powerpoint.  I use an iMac and macOS High Sierra.  
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  • sjohnstal's avatar
    sjohnstal
    6 years ago

    Thanks for the questions, Walter. 

    The error I was getting is "additional permissions are required to access the following files"

    Then the message showed me the name of the powerpoint file I was trying to open.  My dropbox app says it is up to date.  I read elsewhere that the macOS High Sierra may have been causing the error message. 

    So, I just updated to macOS Mojave and the problem went away.  Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.

  • sjohnstal's avatar
    sjohnstal
    New member | Level 2
    6 years ago

    Thanks for the questions, Walter. 

    The error I was getting is "additional permissions are required to access the following files"

    Then the message showed me the name of the powerpoint file I was trying to open.  My dropbox app says it is up to date.  I read elsewhere that the macOS High Sierra may have been causing the error message. 

    So, I just updated to macOS Mojave and the problem went away.  Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for the swift response and I'm glad you've managed to resolve your concern in the end sjohnstal - all's well that ends well, right?

      Should you ever come up with any question, feel free to let us know :wink:

      In the meantime, thanks for using Dropbox and enjoy the rest of your day!

      Cheers!

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