The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.
Forum Discussion
Additional permissions are required to access the following files
Suddenly, I can't open any powerpoint files online or from my desktop in dropbox. I can open, edit, and save all my excel files, but not powerpoint. I use an iMac and macOS High Sierra.
Thanks for the questions, Walter.
The error I was getting is "additional permissions are required to access the following files"
Then the message showed me the name of the powerpoint file I was trying to open. My dropbox app says it is up to date. I read elsewhere that the macOS High Sierra may have been causing the error message.
So, I just updated to macOS Mojave and the problem went away. Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.
- Walter
Dropbox Staff
Hey there sjohnstal - sorry to hear that.
Are you getting any specific errors? Could you share a screenshot so we can have a visual too?
While we're at it, what's the desktop app on your computer saying? Is it "up to date" or still syncing changes?
Thanks for the questions, Walter.
The error I was getting is "additional permissions are required to access the following files"
Then the message showed me the name of the powerpoint file I was trying to open. My dropbox app says it is up to date. I read elsewhere that the macOS High Sierra may have been causing the error message.
So, I just updated to macOS Mojave and the problem went away. Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.
- Walter
Thanks for the swift response and I'm glad you've managed to resolve your concern in the end sjohnstal - all's well that ends well, right?
Should you ever come up with any question, feel free to let us know :wink:
In the meantime, thanks for using Dropbox and enjoy the rest of your day!
Cheers!
