AFTER INSTALLING NEW VERSION DROPBOX WARNS ME TO INSTALL A NEW VERSION

[marckitekt]

Hi,

I'm sorry for my bad English. I'm trying to update dropbox with my laptop but when the automatic download is completed I try to type my username and password to log in but there's a warning massage inviting me to download the new version. 

Hope my request is clear.

Help me go on please.

Thanks everyone.

[Mark]

Which version does it say you are using when you mouse over the Dropbox icon? 

What OS is installed?

[marckitekt]

Thanks for answering.

Just unistalled Dropbox and that version was the one that starts downloading as the last one. My OS is Windows 11. 

[marckitekt]

The version is 156.4.4908 automatically dowloaded and installed. I can't log in.

Just unistalled Dropbox and that version was the one that starts downloading as the last one.

My OS is Windows 11. 

Thanks for helping.

[Mark]

That is a VERY outdated version of Dropbox if I'm honest.

We are currently on 186.x

Can you try updating from https://www.dropboxforum.com/t5/Desktop-client-builds/ct-p/101003000 ?

[marckitekt]

Installed 187.4.5691 and that's the screenshot "IMPOSSIBILE ESEGUIRE L'ACCESSO. RIPROVA" means "UNABLE TO LOG IN. TRY AGAIN"

[Nancy]

Thanks for this screenshot, @marckitekt. Can you clarify what’s the plan of the Dropbox account you’re trying to sign in? Is it a free Basic account, or a paid one?

Also, do you have any VPN/antivirus/firewall/proxy that could be interfering with the Dropbox app?

If yes, please try to temporarily disable it, and let me know if it makes a difference.

[marckitekt]

It is a 2 TB paid one. I use AVG Antivirus with paid license and the installation was unsuccessful even though I disabled AVG before installing Dropbox. 

Thanks for helping.

[Jay]

Hi @marckitekt, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

[marckitekt]

Yes I could, thanks.